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DIGITAL DISPLAY & MEDIA TRAINING MASTER
3. PICTURE COLOR
3-1. No Color
The video displays no color and only shows in black and white.
What cables is the customer
using to connect the DVD?
NO
YES
Determine what cables the customer is using to connect the DVD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
DVD to VCR. Copy protection can distort the picture on older VCR models.
Is the TV set to the
correct input?
NO
YES
Make sure the TV is on the correct input according to the
connections in use. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Does color appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Make sure the discs the customer is using are compatible with the
DVD by checking “playable discs” in the owners manual.
Multiple discs displaying the problem indicates a problem with
the DVD HTS.
Does color appear when
watching a TV program?
NO
YES
If the cable or satellite programming is connected through
another input and the customer does not get color, the customer has a
problem with his television. If a TV program does have the color,
the problem may be the DVD HTS, the cables being used,
or the TV itself.
Does color appear
when the DVD is
connected to another TV?
NO
YES
Connect the DVD to another TV and play a disc. Good color during
disc play back indicates a problem with the first TV. Please refer to the
owners manual for instructions on how to connect the DVD to a TV.
If the DVD has a problem on the second TV, then see service chart for
service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If the DVD is the problem,
please see service chart for service information.
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