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DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-3. Unit Locks Up
Unit does not respond to any commands.
Does the unit respond to
the buttons on the unit?
NO
YES
If the unit will turn on or off with the button on the unit,
troubleshoot the remote control. Please refer to
Remote Control Not Working call flow.
Has the customer
reset the unit?
NO
If the unit does no respond to any buttons,
then reset the unit by unplugging it for 15 to 30 seconds.
If the unit does not respond after the reset,
arrange for service on the DVD.
Does the open/close button
on the unit work?
NO
YES
Press the open/close button on the unit. If the disc ejects,
troubleshoot the remote using the Remote Control
not working call flow.
Has the customer
reset the unit?
NO
Ask the customer to reset the unit by unplugging the unit
from the electrical outlet for 15 to 30 seconds. If the disc
remains stuck in the unit after the reset, the unit will need service.
5-4. Disc Stuck
A DVD disc is stuck in the unit.
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