SERVICE NEWS /
Dear Valued Service Partners —
We are always striving to find new ways to improve customer satisfaction. To
ensure this and produce the best cost-effective service, we require all In-Warranty
panel jobs to be pre-authorized before any repair. Please see below for the Panel
Pre-Authorization guidelines.
Panel Pre-Authorization Overview
Panel Authorization is required when ordering panels for All LED TV 60” &
above OR All OLED regardless of size.
✔
Must contact TCC for Panel Authorization prior to installing replacement panel
✔
If panel is ordered or on hand, call TCC before installing
✔
Include the Panel Authorization # in the ASC Remark field
✔
Claims without Panel Authorizations will not be paid
✔
TCC Number: 1(800)-847-7597 Opt 2
Needed Info at Time of Call:
Customer Telephone Number
Troubleshooting will be Performed Prior to Panel Authorization:
Have Volt / Ohm meter ready to use
Prepare to share any previous service history
Defect Images & Unit Information
(LG Telepresence app is highly recommended)
For Android ⟶ Download from Google Play
For iPhone ⟶ Request download link from TCC agent
For Details, Contact TCC 1(800)-847-7597 Opt 2
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