Service Bulletin
Product : Elec. ranges
Bulletin # : CVZ201600051
Release Date : 2016.12.21
• Subject : Knobs turning easily. Software Updated PCB
• Models with ECN and Serial Number Range in alphabetical or numerical order
<Repair information>
Country Model (ECN)
Serial Number
Range
US LSE4613ST 508KM~612KM
US LSE4613BD 602KM~612KM
CA LSE5615ST 507KM~611KM
CA LSE5613ST 508KM~612KM
CA LSE5613BD 605KM~611KM
• Extended Warranty
This service is covered by an extended warranty Yes No
- If Yes, Parts for ( ) years and Labor for ( ) years by LG.
- If No, Parts and labor are charged to the customer if outside warranty period.
• The warranty period, including any extended warranty above, starts from the original date of purchase.
• SVC Note Advise customer about new “Cooktop alert”, beeper sound after changing
main PCB. Leave the service pointer with the new instructions with them.
1. Symptoms and Causes
a) Symptoms : : Knobs turning on easily, and there is no sound or anything that alerts the
customer that this has occurred
b) Causes : Software was not programmed to alert for this issue.
2. Repair Instruction
• The information is available through “https://gsfsplus-america.lge.com” with a valid ID.
• The information is intended for experienced technicians, not for customer .
• The information is subject to change or update without notice.
Applicable only with symptoms below: Applicable with every repair:
1. Remove the 2 screws located at the front
side of the cooktop.
2. Remove the 4 screws located under the
controller.
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