SMART DIAGNOSIS
TM
Smart Diagnosis
TM
(on some models)
D
Door Alarm (on some models)
DOOR ALARM
1.
2.
3.
4.
Using Smart Diagnosis
TM
5.
Should you experience any problems with your refrigerator, it has the capability of transmitting data via your telephone to
the Smart Diagnosis
TM
team. This gives you the capability of speaking directly to our trained specialists. The specialist
records the data transmitted from the machine and uses it to analyze the issue, providing a fast, effective diagnosis.
If you experience problems with your refrigerator, call to the LG service center. Only use the Smart Diagnosis
TM
feature
when instructed to do so by the agent. The transmission sounds that you will hear are normal and sound similar to a fax
machine.
Smart Diagnosis
TM
cannot be activated unless the refrigerator is connected to power. If the refrigerator is unable to turn
on, then troubleshooting must be done without using Smart Diagnosis
TM
.
The Door Alarm function is designed to prevent refrigerator
malfunctions that could occur if the refrigerator door
remains open. If the refrigerator door remains open for
longer than 1 minute, an alarm sounds at 30-second
intervals. The alarm will stop when both refrigerator doors
are closed properly.
NOTE: This function cannot be deactivated.
Open the refrigerator door.
Press and hold the Temperature Adjust button until you
hear 4 beeps.
Once you hear four beeps, open the freezer door and
place the mouthpiece of your phone near the Smart
Diagnosis
TM
speaker located on the right hinge of the
door.
Keep the phone in place until the tone transmission has
finished.
Once the tones have stopped, the refrigerator will be
turned off briefly and then turned back on automati-
cally. Resume your conversation with the specialist,
who will be able to assist you in using the information
transmitted for analysis.
NOTE:
For best results, do not move the phone while the
tones are being transmitted.
If the call center agent is not able to get an accurate
recording of the data, you may be asked to try again.
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