2-8
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Does the BD on-screen
menu appear?
NO
YES
In case of customer use composite cable please make sure selecting
available resolution in the menu of the BD player, composite video can just
support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input.
Turn TV off, then on to determine input. Video when using composite,
or component. DVI when using DVI, and HDMI when using HDMI.
Is the customer able to
watch TV programming?
NO
YES
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
Can the customer connect
the BD to another TV?
NO
YES
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can also
cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
2-2. Blue Screen
The entire screen is a solid blue color.
To Next Page
Loading...
Need help?
General
