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LG SIGNATURE WM9500H A Series - Washer Operation and Water Level Problems

LG SIGNATURE WM9500H A Series
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46 TROUBLESHOOTING
Problem Possible Cause Solutions
Washer will not operate
Control panel has powered
off due to inactivity.
This is normal. Press the Power button to turn the
washer on.
Washer is unplugged.
Make sure cord is plugged securely into a working
outlet.
Water supply is turned off. Turn both hot and cold faucets fully on.
Controls are not set properly.
Make sure the cycle was set correctly, close the lid
and press the Start/Pause button.
Lid is open.
The washer will not operate if the lid is open. Close
the lid and make sure that nothing is caught under
the lid preventing it from closing completely.
Circuit breaker/fuse is
tripped/ blown.
Check house circuit breakers/fuses. Replace
fuses or reset breaker. The washer should be on a
dedicated branch circuit. The washer will resume the
cycle where it stopped once power is restored.
Control needs to be reset.
Press the Power button, then re-select the desired
cycle and press the Start/Pause button.
Start/Pause was not pressed
after a cycle was set.
Press the Power button then re-select the desired
cycle and press the Start/Pause button. The washer
will shut off if the Start/Pause button is not pressed
within 60 minutes.
Extremely low water
pressure.
Check another faucet in the house to make sure that
household water pressure is adequate.
Washer is too cold.
If the washer has been exposed to temperatures
below freezing for an extended period of time, allow
it to warm up before pressing the Power button.
Otherwise, the display will not come on.
Washer not filling
properly
Filter clogged.
Make sure the inlet filters on the fill valves are not
clogged. Refer to the filter cleaning instructions.
Inlet hoses may be kinked. Check that inlet hoses are not kinked or clogged.
Energy efficiency.
This is a High-Efficiency (HE) washer. As a result,
the water level settings for this washer may be
different than for conventional washers.
Insufficient water supply.
Make sure that both hot and cold water faucets are
turned on all the way.
The washer lid is open.
The washer will not operate if the lid is open. Close
the lid and make sure that nothing is caught under
the lid preventing it from closing completely.
Water level is too low/
No water is visible in
the drum
Energy efficiency
This is a High-Efficiency (HE) washer. As a result,
the water level settings for this washer may be
different than on your previous washer. The water
will not normally cover the clothes. The fill level is
optimized for the wash motion to achieve the best
wash performance.

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