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Troubleshooting
Before calling for service, check the problem against the list bellow.
Symptom Error Message
What to Check
• Is the water tap shut off?
• Is the water supply cut off ?
• Is the drain hose installed too low?
• Is the water pressure too high or too low, or is the filter of the
inlet valve clogged with impurities?
• Is the Hot hose connected to cold?
• Is the Cold hose connected to hot?
Water Supply
Failure
Drainage Failure
Spin Failure
Door(Lid) Open
Door(Lid) Lock
malfunction
Foreign objects
• Is the drain hose positioned correctly?
• Is the drain hose bent or placed too high?
• Is the internal part of the hose or drain pump
(only pump model) clogged with impurities?
• Check if electric power has gone off.
• Is the laundry evenly balanced?
• Is the washing machine placed on a flat and level surface?
• Is the lid closed?
• Is the lid closed?
• Make sure that the lid is closed properly and press the
START/PAUSE button.
The washer will not operate unless the lid is locked.
• Make sure that nothing is caught under the lid, including shipping
material or clothing.
• Are there foreign objects, Such as coins, pins, etc., caught
between the wash pulsator and the inner tub ?
• Turn off the washer and then press the Power button.
Press the spin speed button without selecting a cycle to drain and
spin the load.
When the spin is complete, remove the clothes and then find and
remove any objects caught in the wash pulsator.
• Please call your nearest LG Electronics service center for help.
Tub Clean
Reminder
• Empty the tub, insert bleach into the detergent dispenser and select
the Tub Clean cycle.
• If you want to skip the Tub Clean, press the program and option
buttons to select desired cycle. In this case, you will see the
message again after a few more wash cycles. Once the Tub Clean
cycle is performed, will disappear until the next reminder to
clean the tub.
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