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10 SERVICE & PRODUCT MAINTENANCE
10.1 TROUBLESHOOTING
Problem Cause / Solution
No power.
Check to see that the power cord is fully plugged into the back of the
Lifecycle exercise bike and into the wall. Make sure the power cord is fully
seated into the back of the Lifecycle exercise bike.
You may be in “Energy Saver Mode”. Press the “Energy Saver” button to
see if the console turns on.
Verify that all customer assembly connections are working properly.
Unplug and re-plug each connection to verify. Look to see if any cables
were pinched during assembly.
Clicking noise while pedaling.
Use the wrench that was included with the Lifecycle exercise bike to
ensure the pedals are assembled as tight as possible.
Hear noise as speed increases.
It is normal for any mechanical device to become louder as speed
increases.
Can’t feel a resistance change at the
beginning levels.
The resistance curve of the Lifecycle exercise bike is designed so that
you can feel a greater difference in resistance at higher levels.
Wireless heart rate is not working.
Potential reasons for the wireless heart rate not to work properly include:
1. The wireless heart rate is turned OFF in the Settings Menu. Enter
the Settings Menu and verify that WIRELESS HR is turned ON.
2. There is poor contact between the telemetry heart rate strap and
the skin.
3. There is electrical interference from electrical appliances with the
telemetry heart rate strap from fluorescent lights, kitchen appliances,
etc. Move the Lifecycle exercise bike to a different location or move
electrical appliances away from the Lifecycle exercise bike.
4. The battery in the Heart Rate Telemetry Strap needs to be replaced.
The battery is a CR2032 (3V).
Heart rate reading is initially detected
and functioning normally but then is
lost.
Use of personal electronic devices, such as cell phones and portable mp3
players, cause external noise interference.
Equipment is in close proximity to other sources of noise such as audio/
video equipment, fans, two way radios, and high voltage/high current
power line.
Remove the source of noise or reposition the exercise equipment.
Stuck key error is displayed.
One of the keys is stuck under the plastic console shell. Check all keys
and unstick the one that is stuck. If that does not work, unplug the unit
and plug it back in.
Console turns off when not in use.
The unit will go into Energy Saver mode after 5 minutes of inactivity.
Press the ENERGY SAVER button to turn the console on.
Console display looks strange or has an
error message and is not functioning.
Unplug or turn the unit OFF to reset the console and then turn ON or plug
the console back in. Repeat multiple times if the console error message
still appears. If the problem persists, contact Customer Support Services.
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