14 Legra User Manual Lifepro
Wellness Recovery Collection 15
TROUBLESHOOTING GUIDE
Quickly troubleshoot simple issues you might experience with your Legra
using the table below. For additional assistance, please do not hesitate to
contact a customer support representative: support@lifeprofitness.com or
(732) 456-6063. Please do not attempt to repair the Legra on your own.
ISSUE POSSIBLE REASON HOW TO RESOLVE
Massager is not
working.
Massager is not turned on.
Press the power button to turn
on the hand massager.
Battery is very low or has
run out.
Check the battery LEDs to
determine current charge
remaining. Recharge the battery,
if needed.
Massager
stopped working
suddenly.
Massager automatically
shuts off after 15 minutes.
Turn the massager on again to
begin a new massage program.
Battery is very low or has
run out.
Check the battery LEDs to
determine current charge
remaining. Recharge the battery,
if needed.
When the massager has
been working for a long
time, the motor shuts off
for overheating protection.
Allow the massager to cool for
at least 30 minutes before using
again.
Massager works
for several
seconds and
then stops.
Battery is very low or has
run out.
Check the battery LEDs to
determine current charge
remaining. Recharge the battery,
if needed.
Massager is
making a noise
but is not
working.
Battery is very low or has
run out.
Check the battery LEDs to
determine current charge
remaining. Recharge the battery,
if needed.
Massager is only
massaging the
wrist area.
The wrist massage mode,
P4, is selected.
Press the mode button to
choose another massage mode.
Massage is too
weak.
Battery is low.
Check the battery LEDs to
determine current charge
remaining. Recharge the battery,
if needed.
Intensity level is set too
low.
Choose one of the higher air
pressure intensity levels, L4–L5.
NOTE: Massage intensity is very subjective and may feel quite
different from person to person.
Massage is too
strong.
Intensity level is set too
high.
Choose one of the lower air
pressure intensity levels, L1–L2.
Hand is not correctly
positioned in the massage
chamber.
Adjust your hand until you find
the perfect spot.
NOTE: Massage intensity is very subjective and may feel quite
different from person to person.
Heat is not hot
enough.
Battery is low.
Check the battery LEDs to
determine current charge
remaining. Recharge the battery,
if needed.
The temperature may feel
very different from person
to person.
Try wearing a pair of thin gloves
to increase the warmth you feel.
Heat is too hot.
Skin may be sensitive. Turn the heat off for 5 minutes.
Motor may have been
working a long time.
Turn the massager off and allow
to cool for at least 15 minutes.
Faint sound
heard while
using massager.
Massager is using air
compression or vibration.
This is a normal sound made by
the air compression motor.
Dimples on
the hand after
massage.
Air-compression bags are
working.
This is normal. The dimples
will disappear after about 30
minutes.
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