Lightspeed TOPCAT - Troubleshooting Common Issues; Common Problems and Solutions

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1. Overview 2. Daily Operation
3. Optional
Accessories
4. Troubleshooting
5. Warranty, Safety
& Specifications
ALL PROBLEMS: most problems are
related to low battery power.
SOLUTION: battery check
• ConrmthePowerLEDisblue.
• Conrmbatteriesarecharged
each night.
• Conrmproperbatteriesareused.
The REDMIKE VC requires the
Lightspeed NH2A27 rechargeable
sensing battery for proper
charging. The REDMIKE Share
uses the NH2APK rechargeable
battery pack.
•Makesurethemicrophonesare
turned off while charging so a full
charge is attained. Full charge will
last eight hours.
• Inspectthebatterycontacts.Clean
and adjust if necessary.
PROBLEM: hearing static
SOLUTION: follow these steps to
eliminate static.
• Ensuresensorisinoptimum
location (refer to sensor placement
in Installation Guide). A single
sensor will cover a 1600 sq. ft. (150
sq. meters) enclosed classroom
with a ceiling height of 12 ft. (3.5
m) or less.
• EnsurethatnootherREDMIKE
VC/REDMIKE Share is operating
on the same channel. Check the
channel switch setting on the
back of the REDMIKE VC or in
the battery compartment of the
REDMIKE Share.
PROBLEM: low volume or feedback
SOLUTION: follow these steps to
eliminate low volume or feedback.
• Ensuremicrophoneispositioned
appropriately, just below the collar
bone.
• Checkvolumelevelonthe
REDMIKE VC. If the volume is too
high, feedback will occur. Adjust
accordingly.
PROBLEM: no sound from speaker
SOLUTION: Follow these steps to
produce sound from speakers.
• TurntheMediaConnectoron.
Confirm that the POWER light
located on the top panel switch
is on.
• Conrmsignalisbeingreceived
at the ISR on the TOPCAT. The IR
signal light will be red (green for
channel B) indicating a signal is
being received.
• ConrmthatREDMIKEVCis
turned on. There will be a blue
LED on the microphone to indicate
it is powered on.
PROBLEM: drop out
SOLUTION: follow these steps to
eliminate drop out.
• EnsurethatTOPCATisnot
installed too close to ceiling light
fixtures.
• IfusingPageFirstfeature,decrease
sensitivity to approximately 8:00.
Note: Most problems are directly related to low battery power. Please run
through the “Battery Check” items first. For remaining troubleshooting, use
known good, fully-charged batteries.
If you review these instructions and still have questions, write down the
serial number and model number of your system and call Lightspeed
Technical Services at 800.732.8999, 5 a.m. – 5 p.m., PST. Customers outside
of the U.S. should contact their local reseller.
SECTION 4:
TROUBLESHOOTING
COMMON PROBLEMS AND SOLUTIONS