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Loewe klang s1/s3
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31 Troubleshooting
In case of device malfunction, before calling the helpline we recommend to check the list below.
Problem Possible cause Remedy/notes
No sound
a. Device is not connected to the electrical outlet.
b. Sound is muted by remote control.
c. Volume is decreased to minimum.
d. Wrong source is selected.
a. Plug in the power plug properly.
b. Press the
button on remote control to ensure
radio is not muted.
c. Adjust the volume to the correct level.
d. Make sure the desired source is selected.
The system does not
respond to button press
Software bug may have caused device stopped receiv-
ing commands from the buttons and restart is needed
by disconnecting from power.
Unplug the AC adapter and reconnect it.
Remote control
does not work
a. Battery power may be low
b. Batteries were inserted wrongly into battery com-
partment.
c. The distance between the remote control and the
unit is too big.
a. Replace the batteries with new ones.
b. Ensure batteries are inserted with correct polarities
aligned as shown in battery compartment.
c. Reduce the distance between the remote control
and the unit.
Radio antenna is missing
in the packaging
Radio antenna is not provided with this device.
If you wish to receive FM/DAB/DAB+ radio, you need to
buy antenna separately.
Problems with radio
reception
a. Antenna may be wrongly oriented.
b. Unit may be in location where is weak or no signal.
Possibly other electrical appliances in vicinity inter-
fere with the reception.
c. Location is not suitable for receiving DAB+ signals.
a. Reorient the antenna.
b. Find a more suitable location.
c. Please check whether your geographic location is
covered by DAB+ signal.
A network connection
cannot be established
a. WLAN function on the device is o.
b. Password which you entered for WLAN connection
is invalid.
c. In case you have DHCP switched o, you will need
to enter valid IP address manually.
d. Device may have trouble connecting to the net-
work because it has not assigned IP address by the
router.
e. A rewall is activated in the network.
f. Device is outside of Wi-Fi reception range.
g. Router or access point could encounter a software
bug and restart is required to refresh Wi-Fi network.
a. Connect to WLAN following the steps described in
the chapter “Network settings”
b. Re-enter correct password.
c. Try to set an IP address on the device.
d. Activate the DHCP function on the router and on
the radio, and re-establish the connection on the
device.
e. Set rewall so that access is possible.
f. Place the radio closer to the router or access point.
g. Restart the router or access point.
Bluetooth name of this
unit is not visible on my
Bluetooth device
Bluetooth function of your device is deactivated.
Ensure the Bluetooth function is activated on your
Bluetooth device.
Troubleshooting
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