G502 X PLUS | G502 X LIGHTSPEED Gaming Mouse FAQs 14
FAQs
● Scrolling on my G502 X is erratic
If you are experiencing issues with the scroll function on your G502 (X, LIGHTSPEED, or PLUS), do
the following:
● Clean off dust or dirt on your mouse using a Q-tip or a compressed can of air.
● Test your mouse on a different surface or mouse pad.
● Update the device's firmware:
1. Download and install Logitech G HUB: logitechg.com/innovation/g-hub.html
2. Open G HUB, select the mouse from the home screen, and then go Settings.
3. If a firmware update is available, a blue Update button appears under the firmware
version on the top right corner of the window. Click Update and follow the onscreen
instructions.
● In G HUB, try adjusting the DPI settings.
● Make sure the wheel itself moves and isn’t physically stuck.
● Unpair and repair the mouse, or disconnect and reconnect hardware.
● Windows only — try a different USB port or on a different computer. If it works on a
different computer, then the issue might be related to a USB chipset driver. Updating
the motherboard USB chipset driver may make a difference.
● My mouse does not hold a charge
If you’re experiencing a charging issue on your G502 (X, LIGHTSPEED, or PLUS) try the following:
1. Verify that your device is connected directly to the computer and not to a hub,
extender, switch, or something similar.
2. Recharge using a different USB cable.
3. Use an alternative power source to charge.
4. Check the G Hub application for any firmware updates for your G502 (X, LIGHTSPEED, or
PLUS).
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