G502 X PLUS | G502 X LIGHTSPEED Gaming Mouse FAQs 15
● My G502 X Plus and LIGHTSPEED mouse shows incorrect LED status while the
system is in sleep mode
This is expected behavior as the device will try to send a remote wake up signal to the
computer. However, it can't wake up the system since it’s in hibernation. Because of this, it’s
possible that the LED notification lags or shows an inconsistent status.
● I have paired my G502 X Plus/LIGHTSPEED mouse to my keyboard but it
reconnects to the original receiver while charging
This happens because the primary function of the mouse is to establish a connection with the
original receiver. We recommend unplugging the mouse receiver when you initiate the 2:1
pairing and keep it unplugged while keyboard and mouse are paired with a single receiver.
● My G502 X does not show up on G HUB automatically when connected via USB
This is expected if the mouse is in sleep mode. To make it recognised in the G HUB product list
you may need to move or click the mouse.
● G HUB indicates my G502 X Plus or LIGHTSPEED is fully charged, but the LED is
breathing green
In some cases, the LED indicator on the G502 X Plus or G 502 X LIGHTSPEED may start
breathing green even though G HUB indicates your mouse is fully charged.
If this happens, unplug the mouse from the USB-C charging cable. The LED indicator will stop
breathing.
● How do I know when to charge my G502 X Plus and LIGHTSPEED?
Your G502 X Plus and LIGHTSPEED comes with a built-in rechargeable battery which can be
charged with the provided USB cable. The mouse has a multi-color LED indicator, which
displays the battery level and charging behavior.
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