The following are some of the most common issues and troubleshooting tips for the 2K
General troubleshooting support
Many issues can be resolved with the following troubleshooting steps:
Ensure the latest version of the required software/app is installed and has the most
recent firmware (if applicable).
If using client software or a mobile app, ensure your device meets the minimum
system requirements.
Ensure the Internet connection and speed meet the minimum requirements for the
product.
Check the power connection(s).
Power cycle the product(s). To power cycle your product, please power off (if
applicable) and disconnect the power source for approximately 30 seconds.
Reconnect, and power on.
How to reset 2K Indoor Wi-Fi Pan-Tilt Security Camera?
Ensure your camera is plugged in and powered ON throughout the reset process.
1
. Locate the reset button located at the side of the camera.
The SD card slot and reset button is located below the lens. To find the button, turn
the lens all the way up.
Do not damage the PTZ motor.
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