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10 Troubleshooting
If you are having problems with your Lotus stove, see the troubleshooting
guide below.
The stove is difficult to control - burns too quickly
If the stove is new, check to ensure you have followed the user instructions
correctly. If the stove is more than 1 year old or has been used frequently, the
seals may need to be replaced. Are the upper baffle plates pushed all the way
back?
The stove has poor draught after installation
Check to ensure you have followed the assembly instructions correctly. The
problem may be related to the chimney. Does the diameter and length
correspond to that recommended? Is the chimney cross-section free? Are the
flue pipes and transitions free? A chimney sweep may need to be contacted to
address the problem.
Smell of smoke and soot
This may be caused by a downdraught in the chimney and can occur in certain
weather conditions. The chimney does not have the prescribed effective height
or may be affected by nearby trees or buildings. Is there sufficient air for
combustion?
Tight-closing windows and doors can cause negative pressure in a room which
leads to a lack of combustion air and causes chimney downdraught problems.
An extractor fan in the same room or room air connection can cause a very
high negative pressure in the room as a result of which flue gases can be
drawn into the room. It is therefore essential to provide a safety device so that
there is always sufficient air for combustion in the room.
Heating in transitional periods
From an outside temperature of about 15 degrees and above, the stove may
not function properly. The small temperature differences lead to a decreasing
chimney downdraught. This can result in difficulty lighting the stove,
unsatisfactory burning behaviour, increased flue gas formation with blackening
of the panel and smoke being emitted when the stove door is opened.
Chimney fire
Using incorrect or excessively moist fuel, and not having your stove regularly
serviced, can cause a chimney fire due to deposits in the chimney.
Immediately close all stove air vents and notify the fire brigade. After a
chimney fire, it must be inspected for cracks and tightness by a specialist.
Important note
Using the stove over and beyond the nominal heat output for prolonged
periods and with fuels other than those mentioned will invalidate the
manufacturer's warranty.
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