6. Routine Maintenance and Troubleshooting
Remove any built-up dust or accumulation on the air intake ports. A vacuum may be used to
remove debris so that a steady supply of air is available for cooling. It is recommended that these
dust-filters be cleaned by a gentle suction device at least every 6 months and more often in dusty or
smoke-filled environments. There are no user-replaceable components or sub-assemblies inside the
SPECTRA. Opening the light engine enclosure will void the manufacturer’s warranty. The same
stipulations apply to the SPECTRA X with the exception of permitted access to the filter
compartment as shown in Figure 3.#
7. Customer Support
For technical support of SPECTRA and SPECTRA X light engines, please contact Lumencor by
phone at 503.213.4269 or via e-mail at techsupport@lumencor.com. Please be prepared to provide
the 4- or 5-digit serial number of the light engine (located on an identification label on the underside;
Figure 9), a description of the problems encountered and information on the usage context (e.g.
what microscope and what control software is being used). This information will help to determine
whether the problems can be resolved in situ by adjustments to the system configuration, or whether
a fault has developed in the light engine that requires its return to Lumencor’s facility in Beaverton,
Oregon for evaluation and, if necessary, repair. Any light engine return to Lumencor for service or
repair requires a material authorization (RMA) number. To request an RMA number, fill out and sub-
mit the online request form. It is the customer’s responsibility to properly package and safely ship
products to Lumencor. Instructions for shipping will be provided in the e-mail giving notification of
the RMA number.#
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