The following information is provided so that if you need support
for your Magellan eXplorist, you can direct your questions/com-
ments to the proper person at Thales Navigation.
Technical Support
If you need technical assistance, "how-to" help, or if you have a
technical question about the functionality of your Magellan prod-
uct, please contact us on the internet at www.magellangps.com or
you may reach technical support by fax or by phone.
Our technical support phone representatives are available Monday
through Friday, 6:00 a.m. to 5:00 p.m. P.S.T/P.D.T or after hours
you may leave a detailed voice mail message that will be returned
within the next next business day.
Telephone: 800-707-9971 or +1 909-394-5000 (Outside North
America)
You may also reach technical support by fax: +1 909 394 7050
[Attn: Tech. Support]
E-mail: magellansupport@thalesnavigation.com
Warranty Service
To obtain warranty service on your unit, the consumer must con-
tact us for a return authorization prior to shipment of product.
Packages arriving at our dock without an RMA may be refused.
To obtain an RMA, simply contact our technical support group at:
Tel: 800-707-9971 or 909-394-5000
Fax: 909-394-7050 [Attn: Tech. Support]
E-mail: magellansupport@thalesnavigation.com
Accessories
A complete list of accessories, along with ordering information
can be found on the Magellan web site, www.magellangps.com.
Contacting Magellan
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