SERVICE
HOW TO OBTAIN SERVICE
BEFORE CALLING SERVICE,CHECK Do notattemptto servicetheapplianceyourself
THE FOLLOWING: unless directed todo so in thisbook.Contactthe
1. Oven does not operate, dealerwho soldyou the applianceor an
authorizedservicerforservice.
• Ispowercord pluggedintowall outlet?
• Is housefuse blownor circuit breaker When youroven requiresservice or
tripped? replacementpads, contact yourDealer or
• Is ovencorrectlyprogrammed? AuthorizedServicer.Use onlygenuinefactoryor
• Is oven doorclosed? Maycor parts ifreplacementpartsare necessary.
• Was START/STOP pad pressedonceto Consultthe YellowPagesin yourtelephone
turnoven on? directoryunderappliancesforthe service center
• Wasa CODE programselected? (The oven nearestyou. Be sure to includeyourname,
willautomaticallyturnoff forCOOK BY address, and phonenumber,alongwiththe model
WEIGHT, DEFROST BY WEIGHT, and and serial numbersof the appliance.(See front
CODE 8 (of REHEATfunction), cover for locationof your model and serial
2. Food is undercooked, numbers.)
• Was the amountof foodmorethan called If you are not satisfiedwith the localresponse
for inthe recipe? to yourservice requirements,callor writeMaycor
• Was cookingtimetooshortforthe amount AppliancePartsand Service Company,240
offood? EdwardsStreet,S E., Cleveland,TN 37311, (615)
• Was powerleveltoo low? 472-3500. Includeorhave availablethe complete
• Was householdvoltagelow? modeland serialnumbersofthe appliance,the
• Isanotherapplianceonthe same circuitas name and addressofthe dealerfromwhomyou
the microwaveoven? purchasedthe appliance,the date of purchase
• Was foodplacedin a dishthatwas too small and detailsconcerningyour problem.
for the amountof foodbeingcooked? If youdid notreceivesatisfactoryservice
• Was thefood completelydefrostedbefore throughyourservicer or Maycoryou maycontact
cooking? the Major ApplianceConsumerActionPanel by
3. Food is overcooked, letter.Includeyourname, address,and telephone
number,as wellas the modeland serial numbers
• Was theamountoffood lessthancalled for
in the recipe? of the appliance inthe letter.
• Was cookingtime too long for the amount Major Appliance Consumer
of food? Action Panel
• Was powerleveltoo high? 20 North Wacker Drive
• Was food placedina dishthat was too large Chicago, IL 60606
for the amountof food beingcooked? MACAP (MajorApplianceConsumerAction
• Was the initialtemperatureof the food Panel) isan independentagency sponsoredby
higherthan normal? three trade associationsas a courtof appealson
4. Oven light does not turn on. consumercomplaintswhichhave notbeen
• Ispowercordpluggedintowalloutlet? resolvedsatisfactorilywithina reasonableperiod
• Ishousefuse blownor circuitbreaker of time.
tripped?
5. Food cooked unevenly.
• Were properhandlingtechniquesfollowed?
• Was food unevenlyshaped?
• Were aluminumfoil stripscorrectlyusedto
preventovercookingof unevenlyshaped
food?
• Was food completelydefrostedbefore
cooking?
• Was recipeaccurateandcarefullyfollowed?
6. Arcing (sparks) occur.
• Were microwave-safeutensilsused?
• Didutensilhave metal trimor decoration?
• Were aluminumfoilstripsproperlyused?
• Was ovenempty?
• Were wiretwistties used?
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