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Troubleshooting
In general, refer any service problems to your Mark Levinson dealer.
Before contacting your dealer, however, check to see if the problem is
listed here. If it is, try the suggested solutions. If none of these solves the
problem, contact your Mark Levinson dealer.
1. The Nº31 won’t function, and the Display is dark.
■ The main power switch on the rear panel isn't turned on.
Never operate the main power switch without first making
sure that power is turned off to your receiver, integrated
amplifier, or preamplifier/power amplifier.
■ The standby button on the front panel isn't turned on.
■ The Nº31 isn’t plugged into the AC mains.
■ The wall socket, adapter, or extension cord is faulty.
■ There’s a tripped circuit breaker or blown fuse in the wall
outlet’s circuit.
■ The Nº31's fuse is blown (contact your Mark Levinson dealer).
2. The Nº31's LID won’t close.
■ The Disc Damper is misaligned.
■ The Disc Damper or another object is blocking the LID.
3. The Nº31 won’t play a CD inserted in the player.
■ The CD is inserted upside down.
■ The Disc Damper is missing or misaligned.
■ The transport screws weren’t removed during set-up.
■ There may be condensation (moisture) on the laser pickup. This
can happen if the Nº31 is moved from a cold environment to a
warm one. Set the main power switch to its "|" position, and
leave it on for an hour before playing a CD.
4. No sound comes out of the speakers or headphones.
■ The proper source isn’t selected on your digital processor.
■ The audio cables are connected incorrectly.
5. When a CD is playing, the sound "skips."
■ The CD is scratched or dirty.
■ The Nº31 is on an unstable surface or is too close to your
speakers.
■ The transport screws weren’t removed during set-up.
PRECAUTION