Masport SEVILLE User Manual (English)

Questions and Answers:

P
pmontoyaAug 15, 2025
What to do if I smell gas in the room from my Masport SEVILLE Indoor Fireplace?
- U
  ujonesAug 15, 2025
  If you smell gas in the room when using your Masport Indoor Fireplace, it's possible pipe fittings are leaking. You should check all joints for leaks using a proper leak check solution. Inspect the gas supply system, pilot light supply tube, main burner supply tube, and all connections to the control valve and pressure reducing valve (NG models). Never use an open flame to check for leaks.
P
Pamela Holland MDAug 18, 2025
Why won't the pilot light on my Masport Indoor Fireplace light even with a spark?
- X
  xmartinAug 18, 2025
  If the pilot light on your Masport Indoor Fireplace won't light, even with a strong blue spark from the piezo igniter, ensure you are following the correct lighting procedure as described in the manual. Also, check for a gas supply issue, such as closed gas valves or faulty gas supply lines. The pilot filter or jet might be blocked, so replace the filter in the control valve and clean the jet. If you have an LPG system, make sure it has fuel.
C
Catherine FranklinAug 22, 2025
Why do I smell flue gas in the room from my Masport SEVILLE Indoor Fireplace?
- M
  Mark ThompsonAug 22, 2025
  If you notice a smell of flue gas in the room when using your Masport Indoor Fireplace, it indicates flue gas is spilling from the draught diverter at the rear of the heater. Check for any flue blockages, negative air pressure within the room, or any circumstances that might be causing a downdraft.
S
Samuel BlackAug 25, 2025
What to do if the pilot light is on but the main burner won't light on my Masport Indoor Fireplace?
- J
  Jennifer EdwardsAug 26, 2025
  If the pilot light on your Masport Indoor Fireplace stays lit, but the main burner won't ignite, the thermostat might be switched off or set to a low temperature. Check the thermostat setting and switch it to ON or turn it to a higher temperature. If the wiring is undamaged and the connections are sound, the thermostat itself may need replacing.
T
Tiffany JacksonAug 28, 2025
Why won't the fan run on my Masport SEVILLE Indoor Fireplace?
- T
  Theresa BishopAug 28, 2025
  If the fan on your Masport Indoor Fireplace won't run, first ensure that the fan plug is firmly connected and that the fan switch is not in the OFF position. Check if the power socket is working by testing it with another appliance.
M
Miguel LeachSep 1, 2025
Why is there black soot inside the glass of my Masport SEVILLE Indoor Fireplace?
- A
  amy43Sep 1, 2025
  If you see a thin coating of black soot forming inside the glass of your Masport Indoor Fireplace, it could be due to a restricted combustion air supply, an over-supply of gas, or the logs being out of position. You should clean all primary and secondary air passageways, adjust the gas delivery pressure at the test point, and arrange the logs correctly.
O
oblairSep 4, 2025
How to fix poor air circulation with a humming fan in my Masport SEVILLE?
- S
  susan04Sep 4, 2025
  If the fan on your Masport Indoor Fireplace hums but there is poor air circulation, the fan impeller might be dirty. Disconnect the electrical power, then remove and clean the fan impeller.
K
Kyle ChapmanSep 8, 2025
How to fix a weak spark and unlit pilot on my Masport SEVILLE?
- V
  vanessa69Sep 8, 2025
  If the pilot on your Masport Indoor Fireplace won't light and the Piezo igniter doesn't give a strong blue spark, the electrode wire connections may be faulty. Make sure the connections are firm.
R
Robert BrockSep 12, 2025
Why is there a white coating inside the glass of my Masport SEVILLE Indoor Fireplace?
- R
  Reginald MitchellSep 12, 2025
  If a white coating forms inside the glass of your Masport Indoor Fireplace, it is likely due to residues in new logs being burned off. Follow the glass cleaning directions provided under Cleaning Instructions.

Masport SEVILLE Specifications

General

Brand	Masport
Model	SEVILLE
Category	Indoor Fireplace
Language	English

Summary

Wiring Diagrams

Millivolt and 240V Wiring

Details the wiring configurations for millivolt and 240V systems.

Important Installation Requirements

Safety, Specifications, and Testing

Covers essential safety warnings, gas pipe testing, and appliance specifications.

Key Installation Prerequisites

Outlines critical requirements for proper installation and operation.

Installation Sequence and Materials

Materials Required

Lists all necessary components and tools for installing the gas fireplace.

Installation Steps

Provides a detailed step-by-step guide for installing the appliance.

Lighting Instructions Plate

Contains instructions for lighting the appliance, often referred to during installation.

Installation Requirements and Clearances

Clearances to Combustibles

Specifies minimum safe distances from combustible materials.

Non-Masonry Fireplace Recess

Details installation requirements for zero clearance in non-masonry fireplaces.

Flue System Installation

Flue Spillage Test

Procedure to test the flue system for proper draft and spillage.

Combustion and Ventilation Air

Ensures adequate air supply for safe combustion and ventilation.

Gas Connection

Instructions for safely connecting the gas supply to the appliance.

Fascia Installation

Mantel Fascia Installation

Step-by-step guide for fitting the mantel fascia panels.

Bevelled Fascia Installation

Instructions for installing the bevelled fascia panels onto the fireplace.

Glass Front Installation and Removal

Flush Front Glass Installation

Procedure for removing and installing the flush front glass assembly.

Bay Front Glass Installation

Procedure for removing and installing the bay front glass assembly.

Setup and Testing

Ember Placement

Guidance on correctly positioning embers within the firebox.

Gas Pressure Test

Procedure to verify and adjust gas pressure for optimal performance.

Optional Component Installation

Wall Thermostat Installation

Instructions for installing an optional wall thermostat.

Remote Control Installation

Steps for installing the optional Masport remote control kit.

Operating Instructions

Pre-Operation Checklist

Checklist before operating the appliance for safety and correctness.

Lighting Procedure

Detailed steps for safely lighting the pilot and main burner.

Operation Procedures and Sounds

Shutdown Procedure

Steps for safely turning off the gas fireplace.

First Fire Procedure

Guidance on the initial firing of the appliance for curing.

Convection Fan Operation

How to use and adjust the convection fan for optimal heat distribution.

Normal Operating Sounds

Explanation of expected sounds during normal appliance operation.

Maintenance and Servicing

General Maintenance Instructions

Routine cleaning and safety checks for the user.

Servicing Instructions

Guidelines for annual professional servicing and checks.

Log Replacement

Procedure for safely replacing the fireplace logs.

Component Maintenance

Glass Gasket and Trim Maintenance

Care instructions for glass gaskets and gold-plated trim.

Door Glass Replacement

Procedure for replacing the ceramic glass door.

Fan Maintenance

Instructions for maintaining and accessing the appliance fan.

Cleaning Instructions

Troubleshooting

Troubleshooting Guide

Common problems, their causes, and solutions for the gas fireplace.

Annual Service Record

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