Masport Boston MG 3000 STD NG User Manual (English)

Questions and Answers:

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Joshua VegaAug 15, 2025
What to do if I smell gas in the room from my Masport Indoor Fireplace?
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  Anna TaylorAug 15, 2025
  If you smell gas in the room when using your Masport Indoor Fireplace, it's possible that pipe fittings are leaking. Check all joints for leaks, including the gas supply system, the pilot light supply tube, the main burner supply tube, and all connections to the control valve and pressure reducing valve (NG models). Use ONLY a proper leak check solution and NEVER USE AN OPEN FLAME to check for leaks.
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Jeffery BradleyAug 18, 2025
Why do I smell flue gas in the room from my Masport Indoor Fireplace?
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  Courtney ParkerAug 18, 2025
  If you smell flue gas in the room when using your Masport Indoor Fireplace (Boston only), it could be flue gas spilling from the draught diverter at the rear of the heater. Check for a flue blockage, negative air pressure in the room, or circumstances causing a down-draught.
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Jeanette FieldsAug 21, 2025
Why won't the pilot light on my Masport Indoor Fireplace light even with a spark?
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  darren65Aug 21, 2025
  If the pilot light on your Masport Indoor Fireplace won't light even with a strong blue spark, there could be several reasons. First, ensure you are following the correct lighting procedure as described in the manual. Also, check that there is a gas supply at the heater by checking for closed gas valve(s) or faulty gas supply lines. For Boston models, the pilot filter may be blocked and needs replacing, or the jet may be blocked and needs cleaning on both models. Finally, if you have an LPG system, ensure it has fuel.
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Jose BrockAug 26, 2025
How to fix a pilot light that won't light on my Masport Indoor Fireplace?
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  tammybryantAug 26, 2025
  If the pilot light on your Masport Indoor Fireplace won't light and there's no strong blue spark, it could be due to a faulty battery in the igniter (Calgary only). Try fitting a new AA alkaline cell in the igniter, referring to the routine maintenance section. It could also be a faulty electrode wire or wire connection(s). Make sure the wire is not shorting and that connections are firm at each end.
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Antonio RodriguezAug 28, 2025
What to do if the fan on my Masport Indoor Fireplace will not run?
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  Thomas GarnerAug 28, 2025
  If the fan on your Masport Indoor Fireplace will not run, first ensure the fan plug is firmly in place and that the fan switch is not in the OFF position. Also, check that the power socket works by testing it with another appliance.
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Randy HillSep 1, 2025
Why won't the main burner light on my Masport Indoor Fireplace but the pilot does?
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  William StrongSep 1, 2025
  If the pilot light stays alight but the main burner won't light on your Masport Indoor Fireplace, for Calgary models, check the thermostat setting. Ensure it is switched to ON and turned to a higher temperature.
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Brandon BryantSep 4, 2025
Why is the air circulation poor when the fan hums on my Masport Indoor Fireplace?
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  ghallSep 4, 2025
  If the fan on your Masport Indoor Fireplace hums but there is poor air circulation, the fan impeller might be dirty. Disconnect the electrical power, remove the fan, and clean the impeller.
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lfernandezSep 7, 2025
Why does my Masport Indoor Fireplace (Calgary) shut down repeatedly?
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  robin13Sep 8, 2025
  If your flueless Masport Indoor Fireplace (Calgary) shuts down repeatedly, it may be due to depleted oxygen in the room air. Provide fresh air ventilation into the room.
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Angela JohnsonSep 12, 2025
What is the white coating forming inside the glass of my Masport Indoor Fireplace?
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  Julia MorganSep 12, 2025
  If a white coating forms inside the glass of your Masport Indoor Fireplace, it's likely due to residues of new logs being burned off. Follow the glass cleaning directions provided under Cleaning Instructions.