18
TROUBLESHOOTING
Problem
Possible Cause
Prevention/Cure
Burner will not light
using igniter
(if included)
LP gas tank is low or empty Replace LP gas tank
LP gas leak
1. Turn LP gas tank valve to “
OFF”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Wires or electrode covered with cooking residue Clean wire and/or electrode with rubbing alcohol
Electrode and burners are wet Wipe dry with cloth
Electrode cracked or broken - sparks at crack Replacement part(s) may be needed
Wire loose or disconnected Reconnect wire or replacement part(s) may be needed
Wire is shorting (sparking) between igniter and
electrode
Replacement part(s) may be needed
Bad igniter Replacement part(s) may be needed
Burner will not light
with match
No gas flow
Check if LP gas tank is empty
A. If empty, replace
B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or
reduced flame height” below
LP gas tank is low or empty Replace LP gas tank
LP gas leak
1. Turn LP gas tank valve to “
OFF”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Coupling nut and regulator not fully connected
Turning the coupling nut about one-half to three-quarters additional turn
until solid stop. Tighten by hand only – do NOT use tools.
Obstruction of gas flow Clear burner/venturi tube
Spider webs or insect nest in venturi Clean burner/venturi tube
Burner ports clogged or blocked Clean burner ports
Sudden drop in gas flow
or reduced flame height
Out of gas Replace LP gas tank
Irregular flame pattern
– flame does not run the
full length of burner
Burner ports are clogged or blocked Clean burner ports
Flame is yellow or
orange
New burner may have residual manufacturing oils
Operate grill for 15 minutes on
(HIGH) with the lid closed
Spider webs or insect nest in burner/venturi tube Clean burner/venturi tube
Food residue, grease, etc. on burners Clean burner
Poor alignment of valve to burner/venturi tube Ensure burner/venturi tube is properly engaged with valve
Flame goes out
High or gusting winds Do not use grill in high winds
Low on LP gas Replace LP gas tank
Overflow valve tripped Refer to “Sudden drop in gas flow or reduced flame height,” above
Flare-up
Grease buildup Remove and clean all grill parts per “Cleaning and Care” section
Excess fat in meat Trim fat from meat before grilling
Excessive cooking temperature Adjust (lower) cooking temperature
Persistent grease fire
Grease trapped by food buildup around burner
system
1. Turn control knob to “
OFF”
2. Leave lid in closed position and let fire burn out
3. After grill cools, remove and clean all grill parts per “Cleaning and
Care” section
Flashback (fire in burner
tube(s))
Burner and/or burner tubes are blocked Clean burner and/or burner/venturi tube
Inside of lid is peeling
(like paint peeling)
Baked on grease buildup has turned to carbon and
is flaking off.
Clean all grill parts per “Cleaning and Care” section
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