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Symptom: Excessive Water in Brine Tank
Possible Cause Solution
Plugged drain line flow control Clean flow control.
Control valve has incorrect program
values.
Reset values.
Plugged injector and/or injector
screen
Inspect and clean injector and/or
screen.
Symptom: Loss of Media to Drain
Possible Cause Solution
No flow control installed in drain
line
Install drain line flow control.
Symptom: Loss of Water Pressure
Possible Cause Solution
Fouled softener media bed due to
iron accumulation or chlorine.
Replace media bed.
Slots in riser pipe or laterals are
filled with softener media fines.
Inspect and clean distributor pipe slots
as needed.
Symptom: Brine in Water to Service After Regeneration
Possible Cause Solution
Injector is too small for system size.
Install correct injector.
Plugged injector and/or injector
screen
Inspect and clean injector and/or
injector screen.
Brine draw time excessively long
due to low water pressure
Increase water pressure above 25
psig (172 kPa) minimum.
Restricted drain line Remove drain line restriction.
Insufficient rinse volume Increase slow rinse time, fast rinse
time, or both.
Damaged piston assembly or
spacer kit
Inspect and if damaged replace the
piston assembly.
Control valve has incorrect program
values.
Reset values.
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