NEVER LEAVE HEATER UNATTENDED WHILE BURNING OR
WHILE CONNECTED TO A POWER SOURCE
© 2014, Pinnacle Products International, Inc. Dual Fusion Forced Air Heater User’s Manual
11
Troubleshooting Guide
Locating Your Serial Number:
Your serial number can be found on a white label on the right side cover of your heater. It will begin
with 2 digits, the letter “H” followed by 6 digits. For Example: 13H123456. Have your Serial Number
ready before calling customer service at 800-641-6996.
Problem Possible Cause Solution
Heater Ignites, but main PCB shuts
off after a short period of time.
LED display shows “E1”.
1. Dirty input, output or lint lter.
2. Dirty fuel lter.
3. Nozzle is dirty.
4. Photocell lens is dirty.
5. Photocell not installed properly.
6. Photocell is defective.
7. Improper electrical connection
between main PCB and photocell.
1. Clean / replace air or lint lter.
2. Clean / replace fuel lter.
3. Clean / replace Nozzle.
4. Clean / replace photocell.
5. Adjust photocell position
6. Replace photocell
7. Check wiring connections.
Heater will not operate or motor
runs for a short time.
LED display shows “E1”.
1. No kerosene in the fuel tank.
2. Corroded spark plug or incorrect
plug gap.
3. Dirty fuel lter.
4. Dirty nozzle.
5. Moisture in fuel tank.
6. Improper electrical connection
between transformer and circuit
board.
7. Ignitor wire not connected to spark
plug.
8. Defective ignitor.
1. Fill tank with fresh kerosene.
2. Clean / replace spark plug.
3. Clean / replace fuel lter.
4. Clean / replace nozzle.
5. Rinse fuel tank with clean, fresh
kerosene.
6. Inspect all electrical connections.
7. Re-attach ignitor wire to spark plug.
8. Replace ignitor.
Fan does not operate when heater
is plugged in and power switch is
in the “ON” position. LED display
shows “E1” or “E2”.
1. Thermostat is set too low.
2. Broken electrical connection
between main PCB and motor.
1. Rotate thermostat to a higher
setting
2. Inspect all electrical connections.
Poor combustion and / or excess
soot production.
1. Dirty input, output or lint lter.
2. Dirty fuel lter.
3. Poor quality of fuel.
4. PSI is too high or too low.
1. Clean / replace air or lint lter.
2. Clean / replace fuel lter.
3. Flush fuel tank and refuel heater.
4. Use proper pressure.
Heater does not turn on and the
lamp is not lit.
1. Temperature limit sensor has
overheated.
2. No electrical power.
3. Fuse is blown.
4. Improper electrical connection
between temperature limit sensor
and circuit board.
1. Push power switch to “OFF and
allow heater to cool for 10 minutes.
Restart heater.
2. Check power cords for proper
connection and test the power
supply.
3. Check / replace the fuse.
4. Inspect all electrical connections.
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