34
Symptom Cause Solution
Cabinet Temp is
inaccurate
Perform Meat Probe Temperature
Verication
Perform Cabinet Temperature
Verication
Faulty controller
Reference Meat Probe Temperature Verication instructions. Meat
probe has a +/- 5
°
F (2.78
°C
) tolerance.
Reference Cabinet Temperature Verication instructions. Cabinet
temp has a +/- 15
°
F (8.33
°C
) tolerance of average cabinet temp.
Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
Appliance takes
excessive amount of
time to heat
Climate
Appliance plugged into an extension cord
Bad connection at the element
Door not closed properly
Waterbowl not properly located
Faulty controller
Temps below 65
°
F (18
°C
) may extend heating time.
Plug appliance directly into power source. Maximum length
extension cord 25ft (8m), minimum gauge 12/3.
Unplug connection and reconnect. Reference how to access/
replace element instructions.
Close door and adjust hook so door seals completely around
appliance.
Locate waterbowl properly on supports. See assembly steps for
proper installation.
Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
Gap between the door
and smoker
Door alignment
Door not closed properly
Damaged door seal
Adjust door hinges.
Close door and adjust hook so door seals completely around
appliance. Reference Important Facts About Using Smoker.
Call Masterbuilt for replacement door kit 1-800-489-1581.
Grease leaking from
smoker
Door not closed properly
Appliance not level
Drip pan not in proper location
Grease tray is full
Drain tube is clogged
Close door and adjust hook so door seals completely around
appliance. Reference Important Facts About Using Smoker.
Move appliance to level surface.
Align drip pan so drain hole in pan and smoker bottom align.
Empty grease tray and reinstall under smoker.
Clean drain tube.
No smoke No wood chips
Element not staying on long enough to
heat chips due to climate
Damaged smoke box
Add wood chips ( See adding wood chips guide ).
1. Open vent fully. 2. Open door briey to allow smoker temp to
drop approx. 5
°
F (2.78
°C
) below set temp then close door.
Call Masterbuilt for replacement 1-800-489-1581.
Controller will not
adjust temp
Faulty controller Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
Controller will not
adjust time
Faulty controller Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
Error code: ERR1,
Err1, ErrF
Thermostat probe is damaged/short
circuited
Call Masterbuilt for replacement 1-800-489-1581.
Error code: ERR2, Err2,
001F, 310F
Meat probe is damaged/short circuited Call Masterbuilt for replacement 1-800-489-1581. Reference Meat
Probe access/replacement instructions.
Error code: ERR9 Faulty controller Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
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