33
Symptom Cause Solution
No Power to controller
(No Beep when plugged
into outlet)
Not plugged into outlet
House breaker tripped
Bad connection at controller
Bad connection at PCB
(Power Control Board)
Faulty PCB (Power Control Board)
Faulty controller
Faulty body wiring
Plug into power source.
Reset breaker.
Unplug connection and reconnect. Reference Controller access/
replacement instructions.
Unplug connection and reconnect. Reference how to access/
replace PCB instructions.
Call Masterbuilt for replacement 1-800-489-1581. Reference how to
access/replace PCB instructions.
Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
Call Masterbuilt for replacement 1-800-489-1581.
Power light not on
(Controller beeps when
plugged in)
Appliance not powered on
Faulty controller
Press on/o button.
Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
No display on controller
(Power light is on)
Controller temp is below -10
°
F (-23
°C
)
Faulty controller
Remove controller from unit and bring to temp above 0
°
F (-18
°C
).
Reference Controller access/replacement instructions.
Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
Heating light not on Temp and time not set
Faulty controller
Faulty body wiring
Set Temp and Time, wait 60 seconds for heating light to turn on.
Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
Call Masterbuilt for replacement 1-800-489-1581.
Element not on Bad connection at HTL
(High Temp Limit Safety Shut-o)
Bad connection at the element
Faulty HTL
(High Temp Limit Safety Shut-o)
Faulty element
Unplug connection and reconnect. Reference how to access/
replace HTL instructions.
Unplug connection and reconnect. Reference how to access/
replace element instructions.
Call Masterbuilt for replacement 1-800-489-1581. Reference how to
access/replace HTL instructions.
Call Masterbuilt for replacement 1-800-489-1581. Reference how to
access/replace element instructions.
Meat Probe does not
read on controller
Bad connection at the meat probe
Faulty meat probe
Faulty controller
Unplug connection and reconnect 1-800-489-1581. Reference
Meat Probe access/replacement instructions.
Call Masterbuilt for replacement 1-800-489-1581. Reference Meat
Probe access/replacement instructions.
Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions.
Meat probe temp is
not accurate
Perform meat probe calibration test
Faulty meat probe
Faulty controller
Reference Meat Probe Temperature Verication instructions. Meat
probe has a +/- 5
°
F (2.78
°C
) tolerance.
Call Masterbuilt for replacement 1-800-489-1581. Reference Meat
Probe access/replacement instructions.
Call Masterbuilt for replacement 1-800-489-1581. Reference
Controller access/replacement instructions..
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