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7.4 TROUBLESHOOTING ISSUES
UNIT DOES NOT RECORD DISTANCE OR RPM
1) If the unit resets after 30 seconds despite pedaling, verify that "Incline reset" is in the ON position in Manager Mode.
2) Select another program and begin pedaling. Look for RPM on the display. If RPM is shown, replace the console.
3) Remove the right side disk and check that the green LED labeled RPM on the lower control board flashes when the main drive pulley is turned.
a. If the LED does not flash, check that there are 4 magnets on the pulley.
b. If the LED still does not flash, verify that the speed sensor cable is plugged into the lower control board. If the sensor is plugged into the
board, unplug it and perform a continuity check on the sensor wire. Replace the speed sensor if needed.
5) If all tests have been performed and the issue is still present, replace the lower control board.
UNIT DOES NOT POWER UP
brick. Replace the power converter if needed.
entertainment port plate and check continuity on the power switch. Replace the switch if needed.
3) Remove the right side disk and check the power LED on the lower control board (labeled RL). If the LED is not lit, check that the console
communication cable is plugged into the LCB.
a. If all the connections are good and the LCB is still not powering up, replace the LCB.
4) Remove the console and unplug the console communication cable. Measure voltage at the black and red wires (Pins 1 and 3), it should be
5) If all tests have been performed and the issue is still present, replace the console.
NO OR HIGH HEART RATE
NOTE: Contact (hand grip) heart rate takes approximately 15 seconds to acquire. Due to variations to physiology, some people take longer and
there is a small percentage of the population that will not be able to register a heart rate. Contact heart rate grips work better when the users hands
are warm and slightly damp.
1) Press GO and test the unit to see if a heart rate will register. If the console is receiving a signal from the HR grips, the HR window on the
console should flash HR.
2) If the console is not flashing HR:
a. Remove the console and verify that the HR wiring is plugged into the console.
b. Check the wiring from the HR grips to the console to ensure it is not pinched or torn.
c. Replace the HR grips.
3) If the console is flashing HR but no rate ever comes up, or if the heart rate is higher than it should be:
all connections are good, replace the console.
CHAPTER 7: TROUBLESHOOTING
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