26 Matrox Extio Series – User Guide
Problem Mouse pointer flickers or disappears when it’s over a video window
1
Cause
You may be using a customized mouse pointer. Windows draws customized mouse pointers
in a way that may cause them to flicker or disappear while they’re over a video window.
1
Solution
Windows 2000/XP/Vista –
Use default Windows mouse pointers:
1
Windows 2000/XP
– Click
Start
"
Settings
*
"
Control Panel
"
Printers and Other
Hardware
*
"
Mouse
(double-click*). (* Depending on your version and configuration
of Windows, this part of the step may not be necessary.)
Windows Vista
– Click
Start
"
Settings
*
"
Control Panel
"
Hardware and Sound
*
"
Mouse
(double-click*). (* Depending on your version and configuration of Windows,
this part of the step may not be necessary.)
2
Click the
Pointers
tab.
3
In the
Scheme
box, select (or reselect) “
(None)
”, t h e n c l i c k
OK
.
Sound
The following troubleshooting items address problems related to the audio output of your unit.
Problem Sound doesn’t record, video files play back with no sound, or sound
output is distorted or too loud
1
Cause
If the sound problem is with a particular device (for example, TV or speaker), the volume
control on the device itself may need adjusting.
1
Solution
Adjust the volume control on the device itself.
2
Cause
Audio cables may be loose or incorrectly wired.
1
Solution
Make sure your audio cables are properly connected.
3
Cause
Windows may be using the audio hardware in your computer rather than the audio hardware
in your Matrox product.
1
Solution
Make sure the audio hardware of your Matrox product is set as the default audio device and
that only the default audio device is used. For more information, see “Configure your audio
settings”, page 12.
4
Cause
Windows audio settings may be incorrect. Specifically, input or output may be disabled, or
volume levels may be too low or too high.
1
Solution
Make sure your Windows audio settings are correct:
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