max mobility SmartDrive MX2+ - Troubleshooting Error Codes

SmartDrive User’s Manual 11
Other Maintenance
Contact Max Mobility or your mobility equipment dealer for any other maintenance or replacement that the device might need.
Download and connect to the App regularly to ensure your device is running the latest rmware, as features are added and improvements are made.
Troubleshooting
It is strongly recommended to update the rmware on your device to the latest version via the App prior to any troubleshoot-
ing as your issue may have been resolved in later rmware releases.
Safeguards are designed into the SmartDrive and PushTracker for your safety and to prevent damage to the circuit board and
battery from other part failures or atypical situations. Most of these log an Error code that can be viewed on the PushTracker
[ERR: ### - see “About” screen of “Settings Descriptions” section in the separate PushTracker User’s Manual provided].
Here is a list of these safeguards, how they are indicated and how to address them:
• [ERR: 007] Motor deactivation when driving accompanied by a single SmartDrive beep indicates a loss of wireless con-
nection between the PushTracker and SmartDrive [see “Bluetooth® Wireless Communication” section].
• [ERR: 005] No motor activation or motor deactivation when driving accompanied by a double SmartDrive beep indi-
cates that the angle of the SmartDrive is outside its allowed operating range. If this repeats with the SmartDrive angled
correctly [at approx. 45 degrees], the SmartDrive circuit board will have to be replaced as its gyro chip may be bad.
• [ERR: 002] Two (2) blinking SmartDrive LEDs indicate a bad motor. e motor will have to be replaced before it is operable again.
• [ERR: 003] ree (3) blinking SmartDrive LEDs indicate a current spike. e SmartDrive will need to be turned o and
then on to use again.
• [ERR: 004] Four (4) blinking SmartDrive LEDs indicate overheating inside the unit. Turn the SmartDrive o and let it
cool before using again.
• No LEDs or response on the SmartDrive / PushTracker indicate a dead battery. Attempt to recharge [as described in the
“SmartDrive Battery Charging” section and separate PushTracker User’s Manual provided].
Contact Max Mobility or your mobility equipment dealer for any other issues that you experience with the device.
6. Warranty
Max Mobility oers a two (2) year warranty against manufacturing defects. Max Mobility’s obligation under this warranty
shall be limited to repairing or providing replacement of part(s), which are found to be defective. Any part(s) of the system
replaced by us at our discretion shall be with a functionally operative part.
is warranty may be voided if: 1) the product is not used according to instructions given in this instruction manual, 2)
defects were caused by improper use as determined by the company personnel, 3) modication or alteration of any nature is
made in the electrical circuitry or physical construction, or 4) defects are due to cause beyond control like lightning, abnormal
voltage or while in transit at the purchaser’s place of business.
Max Mobility is not responsible for any damage to one’s wheelchair caused by the attachment or operation of the SmartDrive.
Manufacturer’s Contact Information
Manufacturer: Max Mobility, LLC
Address: 5425 Crossings Blvd.
Antioch, TN 37013
USA
Phone: (615) 953-5350 / Toll-Free (800) 637-2980
Fax: (888) 411-9027
Website: www.max-mobility.com / www.pushtracker.com
Email: support@max-mobility.com
7. European Commission (EC) Authorized Representative
Advena Ltd.
Pure Oces
Plato Close
Warwick CV34 6WE
United Kingdom