MaxxOne Kite - Faq

15
FAQ
1. The device has LAN/WiFi/Cellular for communicaon. As recommended, LAN is the most reliable tunnel for
Internet connecon. In the event that LAN and WiFi both are o, the cellular network will work as a backup tunnel.
2. In most cases, internet disconnecon is caused by electricity failure, which means the system might have to run
with the backup baery. In this case, we would suggest that you set the cellular network mode only for emergency
cases in order to save power.
3. With backup baery, this system can work perfectly to protect your home even if Internet connecon is not
available.
Q: When the Internet connecon is down, can the system sll protect me?
A:
Please make sure you are using GSM based sim card, this model only supports GSM sim card. For LTE sim card, please
contact your carrier and ask if the sim card can support GSM for phone call and SMS messages, since some cards are
using VoLTE which has not been supported by this model.
Q: Why is the Sim card not recognized?
A:
To reset the system, please hold the reset buon in baery cover for 5 seconds. The system would erase all data
and restarts. If the user has already created an account for this main box, aer reseng the networking in the
inializaon process, all sengs can be recovered.
Q: How do I reset the system? Would all my data be erased?
A:
To beer solving your problem, please do the following before asking for help from MaxxOne or a distributor.
- Use LAN cable instead of WiFi for the main box.
- Try restarng the router used for the main box or your phone.
- Disable any VPN connecon from your phone or router, to directly connect to the Internet.
- In the main page of the App, tap the [Net Status] to see if the networking of the main box is working correctly.
Q: When operang in App, why is it slow to react/lagging?
A:
If you nd a bug or have addional quesons, please visit www.maxxone.com for further support.