MCZ BOXTHERM 70 AIR 9 BASIC M1 - Specific Alarms and Exit Procedures

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31-SAFETY DEVICES AND ALARMS
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A11
Pellet supply fault Contact an authorised service centre to have the
component replaced.
A12
Faulty gear motor driving sensor (PWM) Contact an authorised service centre.
A13
Electronic control unit overheating The structure is too hot because the product has been
used for too long at the maximum power or there is
poor ventilation. When the stove is suciently cold,
press button B on the control panel or OFF on the remote
control to cancel alarm A13. Once the alarm is cancelled,
the product can be switched on normally.
A14
Faulty air ow rate sensor This alarm blocks the stove and can be reset from the
App. If the sensor is faulty, the alarm appears once
again. Contact an authorised service centre to have the
component replaced.
A17
Blocked feed screw due to clogged pellets
or a foreign body
The feed screw is not unblocked even after the feed screw
unblocking procedure indicated by the software has been
carried out (rotating the gear motor in both directions).
Try to remove the pellet and/or foreign body with an
extractor or call an authorised service centre to perform
this operation.
A21
TRIPPED
SAFETY DEVICES
Open stove door Close the door
Open fuel loading hatch Close the hatch.
Lower the fuel level in the hopper.
Air pressure switch Draught diculties or brazier clogged.
Check whether the brazier is clogged by deposits and
clean it, if necessary.
Check and if necessary clean the smoke duct and air inlet.
A22
Room probe anomaly Contact an authorised service centre to have the
component replaced.
POPUP
Disconnected Wi-Fi probe Make sure the device has charged batteries
Replace the batteries and restart the device’s connection
procedure
POPUP
Alarms From the App, it is possible to receive a message
regarding the alarms that cannot be reset from the App,
such as A01, A02, A03, A05, A21, but which can only be
reset from the stove’s panel. After resetting the alarm
from the panel, reset the message from the App.