MetaSystem Metafer - Troubleshooting; System Not Working or Monitor Issues; Hardware Initialization Errors; Stage Range and Live Image Issues

Quick Guide
14
Troubleshooting
The following table list some of the most common problems:
Problem
Potential Cause
Action
System does not
work.
a Interrupted power.
a System is not turned on.
a Please check that all power
cords are connected correctly
and that all system compo-
nents are switched on.
Monitor does not
display an image.
a Monitor is turned off.
a The cable connecting the
monitor to the PC is not
plugged in correctly.
a Please check that the power
chord and the monitor cable
are plugged in correctly and
that the monitor is switched
on.
Error message on
non-responding
hardware compo-
nents during soft-
ware initialization
a Systems with motorized mi-
croscope: communication
cable unplugged, micro-
scope is switched off or
boot sequence not yet com-
pleted, wrong firmware ver-
sions installed in micro-
scope stand.
a Check cable connection be-
tween system and microscope.
Shut down software, switch on
microscope and wait until boot
sequence completed. If prob-
lem persists, contact MetaSys-
tems or representative.
a Systems with camera: cam-
era cable(s) unplugged on
system, corrupt camera
driver, wrong camera type
selected.
a Shut down system, wait 30 sec-
onds and restart. If problem
persists, contact MetaSystems
or representative.
Error message: X / Y
axis exceeding stage
range
a The axis indicated in the er-
ror message has been
moved to a position ex-
ceeded the defined move-
ment range of the stage. For
safety reasons the stepping
motors acting on the stage
axes were switched off.
a Remove the covers from the
stage axes. Use the yellow
knobs on the x- and y axis to
move the stage to a position
within the movement range of
the stage. Restart Metafer.
No live image is dis-
played when the
‘Capture’ (Ikaros/Isis)
or the ‘Scan’ (Meta-
fer) command is se-
lected.
a Microscope illumination
turned off.
a Light path to the camera is
closed.
a Please check that the required
microscope lamp is on and
that the light path to the cam-
era is open. For fluorescence
applications please verify that
the correct filter is positioned
in the light path.