METER TEROS 21 - TEROS 21 Troubleshooting Guide; TEROS 21 Customer Support

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SERVICE
4.3 TROUBLESHOOTING
Table 2 lists common problems and their solutions. Most issues with the TEROS 21 sensor
will manifest themselves in the form of incorrect or erroneous readings. If the problem is not
listed or these solutions do not solve the issue, contact Customer Support.
Table 2 Troubleshooting TEROS 21
Problem Possible Solutions
Data logger is not
recognizing sensor
If using a METER logger, update logger rmware.
Data logger is not receiving
readings from the sensor
Check to make sure the connections to the data logger are both
correct and secure.
Ensure that your data logger batteries are not dead or weakened.
Check conguration of data logger through software to ensure
TEROS21 is selected.
Ensure the software and rmware is up to date.
Sensor does not appear to
be responding to changes
in soil water potential
Ensure that sensors are installed correctly.
Check sensor cables for damage that could cause a malfunction.
Check the ceramic disc for damage or contamination.
4.4 CUSTOMER SUPPORT
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 8 am–5 pm Pacific time.
Email: support.environment@metergroup.com
sales.environment@metergroup.com
Phone: +1.509.332.5600
Fax: +1.509.332.5158
Website: www.metergroup.com
If contacting METER by email or fax, please include the following information:
Name
Address
Phone
Email address
Instrument serial number
Description of the problem
NOTE: For TEROS 21 Soil Water Potential sensors purchased through a distributor, please contact the
distributor directly for assistance.