Microsoft Remote Control and Receiver Getting Started Guide

8
Troubleshooting
If you don’t nd the solution you’re looking for in this section, see Media Center Help
for additional troubleshooting information.
No backlighting appears when I press buttons on the remote. Try inserting new
batteries. The battery power could be low or the batteries could be inserted incorrectly.
When I press a button on the remote, backlighting appears but nothing happens.
Make sure that the following is true:
• You are pointing the remote control directly at the receiver.
• The IR sensor on the receiver is not covered up, and no natural or articial light is
shining directly on it.
• The remote control is within 20 feet of the receiver.
• You have not minimized or exited Media Center. To reactivate Media Center, move
the mouse, and then click anywhere in the Media Center window.
My remote control for Media Center PC doesn’t turn my TV on or off. Make sure that
the following is true:
• You pressed the TV button, rather than another button.
• The POWER button on the TV remote control is working properly. If it’s not, the
remote control for Media Center PC might not receive the correct IR code.
• You followed the intstructions in “Using the Remote Control Learning Functionality”
earlier in this manual.
Customer Support Options
OEM distributed: Since Remote Control and Receiver for Media Center
PC with Windows
®
came with a new computer or device,
the hardware manufacturer provides technical support and
assistance for this product. Your manufacturer may have
customized the installation with unique components such
as specic device drivers and optional settings to
maximize the performance with their hardware. If you need
technical assistance with Remote Control and Receiver for
Media Center PC with Windows
®
, please contact your
manufacturer directly as they are the best-qualied to
support the product.
Conditions: Microsoft’s support services are subject to then-current
prices, terms, and conditions, which are subject to change
without notice.
Patent Information
United States and/or International patents pending.
X107247302mnl.indd 8/9/2004, 11:31 AM8

Microsoft Remote Control and Receiver Specifications

General

Brand	Microsoft
Model	Remote Control and Receiver
Category	Remote Control
Language	English