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Diagnostics/Troubleshooting Overview
• For general Surface support, visit www.support.microsoft.com
• To troubleshoot device feature/function problems or learn more about Surface Laptops visit
aka.ms/SurfaceLaptopHelp
• If you’d like to learn more about Windows, visit aka.ms/WindowsHelp
• To learn more about the accessibility features of the Surface Laptop, go to the online user guide at
aka.ms/Windows-Accessibility
Software Tools
• How To: Update Surface device rmware and OS
• How To: Surface Tools Video
• Download: Surface drivers and rmware
• Download: Surface Diagnostic Toolkit (SDT)
• Download: Surface Data Eraser
• Download: Surface Imaging Tools
Verify Hardware Functionality
The following approach should be taken when verifying Surface device functionality:
1. Update device to latest OS/FW versions using the SDT tool – Refer to Software Tools section above for details
on SDT.
2. Verify any suspected hardware failures by running SDT to verify fault:
a. Run SDT and verify if condition persists or if resolved with use of BMR imaged drive – Refer to
Software Tools section above for details on SDT.
i. If problem is resolved, then re-image original SSD as needed.
ii. If problem persists then remove the SSD as detailed in this guide, and send the device to
Microsoft.
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