Microsoft Surface Laptop Go User Manual

10 M1171431
Diagnostics/Troubleshooting Overview
• For general Surface support, visit www.support.microsoft.com
• To troubleshoot device feature/function problems or learn more about Surface Laptops visit
aka.ms/SurfaceLaptopHelp
• If you’d like to learn more about Windows, visit aka.ms/WindowsHelp
• To learn more about the accessibility features of the Surface Laptop, go to the online user guide at
aka.ms/Windows-Accessibility
Software Tools
• How To: Update Surface device rmware and OS
• How To: Surface Tools Video
• Download: Surface drivers and rmware
• Download: Surface Diagnostic Toolkit (SDT)
• Download: Surface Data Eraser
• Download: Surface Imaging Tools
Verify Hardware Functionality
The following approach should be taken when verifying Surface device functionality:
1. Update device to latest OS/FW versions using the SDT tool – Refer to Software Tools section above for details
on SDT.
2. Verify any suspected hardware failures by running SDT to verify fault:
a. Run SDT and verify if condition persists or if resolved with use of BMR imaged drive – Refer to
Software Tools section above for details on SDT.
i. If problem is resolved, then re-image original SSD as needed.
ii. If problem persists then remove the SSD as detailed in this guide, and send the device to
Microsoft.

Microsoft Surface Laptop Go Specifications

General

Display Size	12.4 inches
Processor	10th Gen Intel Core i5-1035G1
RAM	4GB or 8GB LPDDR4x
Graphics	Intel UHD Graphics
Operating System	Windows 10 Home in S mode
Battery Life	Up to 13 hours
Ports	1 x USB-C, 1 x USB-A, 3.5 mm headphone jack, 1 x Surface Connect port
Camera	720p HD f2.0 front-facing camera
Audio	Omnisonic Speakers with Dolby Audio
Color Options	Platinum, Ice Blue, Sandstone
Resolution	1536 x 1024
Storage	64GB eMMC, 128GB SSD, or 256GB SSD
Weight	2.45 pounds (1.11 kg)
Wireless	Wi-Fi 6 (802.11ax), Bluetooth 5.0