Microsoft Xbox 360 Troubleshooting

If this does not fix the problem, try the next solution.
Solution 7: Reinstall the latest Xbox 360 system update
To reinstall the latest Xbox 360 update, follow these steps:
1. Clear the system cache. To do this, see the "Clear the system cache" section above.
2. Roll back and then reinstall system updates. To do this:
a. Press the Guide button on your controller.
b. Go to settings and select System.
c. Select Storage.
d. Enter the following button sequence: X, LB, RB, X, LB, RB, X.
e. Select the option to roll back all system updates that are installed. The console will
restart automatically and then download the updates again.
3. Reset your network hardware. Here's how:
a. Unplug the power cable from the back of the router, modem, or gateway. If you have a
router and a modem, unplug the power cable from both devices.
b. Turn off your Xbox 360 console by pressing the power button on the front of the
console.
c. Wait 5 minutes.
d. If you're using a router, plug in the router and wait for all the lights to return to their
normal state.
e. Plug in the rest of your hardware and try to connect to Xbox Live.
If this does not fix the problem, see the next solution.
Solution 8: Request a repair
If you’ve tried all the solutions on this page but are still experiencing the problem, your console
may need to be repaired. You can submit an online repair request at Device Support.

Microsoft Xbox 360 Specifications

General

Processor	3.2 GHz PowerPC Tri-Core Xenon
Graphics	500 MHz ATI Xenos
Memory	512 MB GDDR3 RAM
Optical Drive	12x DVD-ROM
Online Service	Xbox Live
Manufacturer	Microsoft
Type	Home video game console
Generation	Seventh generation
Release Date	November 22, 2005
Discontinued	April 20, 2016
Best-selling Game	Kinect Adventures!
Units Sold	Approximately 84 million
Predecessor	Xbox
Successor	Xbox One
Storage	20 GB, 60 GB, 120 GB, 250 GB, 320 GB (depending on model)
Connectivity	Ethernet, Wi-Fi
Video Output	HDMI, Component, Composite, S-Video
Audio Output	Stereo, Dolby Digital 5.1
Media	DVD, Digital distribution
Controller Input	Xbox 360 Controller
Backward Compatibility	Limited (some Xbox games)
USB Ports	2 or 3 (depending on model)