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TROUBLESHOOTING
Possible reason SolutionProblem
The appliance will
not be charged.
Operation of your appliance can lead to errors and malfunctions. The following tables
contain possible causes and notes for resolving an error message or malfunction. It is
recommended to read the tables carefully below in order to save your time and money
that may cost for calling to the service center.
If you have after-sales problems, it is recommended to go to SmartHome-Help-Contact
us/Feedback for help.
The power switch is not
turned on while charging.
Power on the appliance.
The appliance and charging
terminals are not in full
contact.
Make sure the appliance is
fully in contact with the
charging terminal.
After the mop
holder is installed,
the appliance is
impermeable.
There’s no water in water
tank.
Add water.
The appliance base outlet
hole is blocked.
Clear water outlet and tank
filter.
The appliance gets
stuck.
The appliance is covered by
wires on the ground,
dropping curtain fabric or
blankets are twined.
The appliance will automati-
cally start the escape mode. If
it is not out of trouble, it
needs manual help.
Side brush and main brush,
etc. get stuck, and the
appliance cannot run
normally.
Clean the windings on the
side brush and restart it. If
not, contact the post-sales
department.
No cleaning
according to the
present time.
The power switch is not on. Turn on the power switch of
appliance.
Scheduled appointment is
cancelled.
Reset and make appointment.
The mop holder magnet falls
o.
Contact the aftersales service
center.
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Not cleaned
completely, and
recharge it.
The appliance does not have
enough battery power.
Charge the appliance.
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Possible reason SolutionProblem
The appliance has
missed sweeps,
there is no plan for
cleaning, and the
map in the app
shows irregularly.
The ground is slippery. If the floor is waxed, dry it
before use.
Wires, shoes and other
objects placed on the ground,
aecting the normal opera-
tion of the appliance.
Minimize ground items as
much as possible.
Appliance does not
work.
Cleaning is interrupted
halfway.
Do not move or block the
appliance during work.
The power switch is not
turned on.
Turn on the power switch.
Low battery. Charge the appliance.
Wheels are dropped and the
three groups of drop sensors
are in a falling state.
Place the appliance close to
the ground.
If necessary, contact
post-sales service center.
There is an obstacle ahead. Clear the front obstacles.
Bumper rail is clamped. Tap the bumper rail to check
for if there is foreign matter
stuck.
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Appliance retreats.
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