Problem solving guide
28
Many malfunctions and faults that can occur in daily operation can be easily
remedied. Time and money will be saved because a service call will not be
needed.
The following guide may help you to find the reason for a malfunction or a fault,
and to correct it.
Problem Cause and remedy
The burners do not
ignite when the hob is
being used for the first
time or after it has been
out of use for a longer
period.
There could be an air lock in the gas pipe.
You may need to make several attempts before the
burner ignites successfully.
The burner does not
ignite after several
attempts.
There may be a technical fault.
Turn all of the controls clockwise to "" and
interrupt the power supply to the hob for a few
seconds.
The burner is not correctly assembled.
Assemble the burner correctly.
The gas shut-off valve is closed.
Open the gas shut-off valve.
The burner is wet and/or dirty.
Clean and dry the burner.
The flame slits are blocked and/or wet.
Clean and dry the flame slits.
The gas flame goes out
after being lit.
The flames do not touch the thermocouple and the
burner does not get hot enough:
The burner parts are not positioned correctly.
Position the burner parts correctly.
There is soiling on the thermocouple.
Remove any soiling.
The flame suddenly
looks different.
The burner parts are not positioned correctly.
Position the burner parts correctly.
The burner head or the holes in the burner cap are
dirty.
Remove any soiling.
The gas flame goes out
during use.
The burner parts are not positioned correctly.
Position the burner parts correctly.
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