Problem solving guide
44
An unsatisfactory wash result
Problem Cause and remedy
Liquid detergent does
not give the required
result.
Liquid detergents usually contain no bleaching agents.
They do not remove fruit, coffee and tea stains.
Use a general purpose powder detergent containing
a bleaching agent.
Use the appropriate capsule or add stain removers
to the compartment.
Never put stain removers and liquid detergent to-
gether in the dispenser drawer.
Grey, greasy particles
cling to washed laundry.
Insufficient amounts of detergent were used to break
down the particles of grease in heavily soiled laundry.
Use more detergent.
Before washing the next load run a Cottons 60°C
programme with powder detergent but without a
load.
White residues which
look like powder deter-
gent are seen on dark
textiles after washing.
The detergent contained compounds (zeolites) to aid
water softening which are not soluble in water. These
have ended up on the laundry.
Try and brush off the residues with a soft brush once
the laundry is dry.
Wash dark textiles using a detergent which contains
no zeolites. Liquid detergents usually contain no
zeolites.
Use the Dark garments/Denim programme for dark
coloured laundry.
The door will not open
Problem Cause and remedy
The door cannot be
pulled open during a
programme.
The drum is locked during a programme.
Follow the description in “5. Starting a programme –
Adding or removing laundry”.
After the programme is
cancelled, flashing bars
......... appear
in the time display.
For safety reasons the drum door cannot be opened if
the suds temperature is higher than 55°C.
Wait until the temperature in the drum has de-
creased and the bars have stopped flashing in the
display.
and alternately ap-
pear in the time display.
The door lock has jammed.
Call the Service Department.
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