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▣ Troubleshooting
Before calling for assistance, please read carefully below. If you do need assistance, please call local
service center or contact your dealer.
Q: No image on screen, I cannot turn on the MIMO.
A: Is USB cable connected and did you install MIMO driver yet?
Please run „MIMO Installation Software‟ in the CD.
For more detail about driver installation, please refer to Connections & Installation chapter
Q: I cannot turn my MIMO screen on.
A: Please check if the USB cable is connected.
Touch the MIMO‟s power button ( ) once then check the screen status.
Please check if „MIMO Installation Software‟ has been installed properly.
1. Right-click 'My Computer' -> click „Properties‟ .
2. Click „Device Manager‟ at „Hardware‟ tab.
3. Locate the cursor on PC at the top of the system tree.
4. Click „Action(A)‟ -> “Add Hardware(A)”.
5. Reboot the PC.
* Normal PC recognizes MIMO as a generic USB device. Frequent power on and off of the
device may cause USB device error. Please refer to Microsoft customer support for USB devices‟
trouble shooting.
Q: MIMO screen doesn‟t move – stands still.
A: Please check MIMO screen‟s „Hardware Acceleration‟ setting in desktop properties.
Adjust 'Hardware Acceleration' value as 'Max'.
1. Right-click on Desktop to and open „Display Properties‟.
2. Click 'Setting' -> Choose „MIMO Mini Monitor‟.
3. Click 'Advance(V)'.
4. Please check 'Hardware Acceleration' value as 'Max‟.
Q: I cannot boot my system after connecting MIMO.
A: in case i815 chipset One-Board Type PC system, please disable „Legacy USB support‟ option in system
BIOS menu and reboot the system.
- BIOS setup method may differ from PC to PC, please refer to the User manual of the PC. Please refer to
Microsoft homepage for more detail.
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