9
Kaleido-X
Release Notes
Known Issues and Limitations
Installation, Upgrade, Downgrade, Live Update
All Multiviewer Models
• [Ref. #33692] Cluster and cascade systems: All members of a cascade or cluster must
have the same version of the Kaleido-X software.
• [Ref. #25666] If you try upgrading a KMV-3901/3911 multiviewer by using an operating
system (
.os) file meant for a Kaleido-X multiviewer model (or vice versa), then nothing
happens and no message appears at the bottom left corner of the monitor wall in the
area where upgrade progress would normally be displayed. Likewise, attempting to
upgrade a Kaleido-IP multiviewer by using files meant for the other multiviewer
models (or vice versa) will result in the same behavior.
Workaround: Verify that you loaded your USB key with the correct operating system file
(of the form “
kxos-6.71-build_xxxx.os” for a Kaleido-X multiviewer, “kmvos-6.71-
build_xxxx.os
” for a KMV-3901/3911, or a .run file for a Kaleido-IP), and then insert the
USB key again.
• [Ref. #14861] When performing a system upgrade from a USB key, there is a 30-second
countdown period during which you may expect that removing the USB key will cancel
the upgrade. However, if you do so, the system will still report that it is updating the
software, but the upgrade will fail after a minute or so.
Workaround: Insert the USB key again to properly update your system.
• [Ref. #22594] Changing monitors during upgrade causes dashboard display issues:
Changing a monitor type during an update causes the upgrade dashboard to freeze,
and to be hidden or displaced. If a KMV-3901/3911, a Kaleido-X16 or either head on a
KXO card is set to Use detected monitor resolution, and if you change the monitor
connected to it while an upgrade is in progress, the dashboard may freeze and have its
position altered. If the new resolution is higher, the dashboard is repositioned on top of
Note: The current version of the Kaleido-X software does not officially
support aliases. If you wish to include aliases from an NV9000 router
configuration within your multiviewer configuration, please contact
Technical Support (see
Contact Us on page 59).
Note: The star () symbol indicates a new known issue or limitation found
in Kaleido-X version 6.71.
Note: Although some Kaleido-X version combinations may prove to be
compatible in the context of a cluster or cascade system, this is not
supported. If you upgrade any cluster or cascade member from Kaleido-X
version 6.30 or earlier to version 6.40 or later make sure you upgrade all
members to the same version. Failure to do so may result in erratic mouse
pointer behavior on the monitor wall.
To Next Page
Loading...
