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Problem Reason Solution
No power assistance
when the eBike is
turned on
No power 1. Check if the battery is installed
correctly
2. Charge the battery
eBike is not providing
enough miles
1. Battery is not fully
charged
2. Tyre pressure is low
3. Battery is aged or
decreasing after long use
4. Power mode is set too
high
1. Ensure the battery is fully
charged
2. Always check the tyre pressure
before use
3. Reduce the power level whilst
riding
Battery cannot be
charged
Charger may not be
plugged in correctly
Ensure the charger is correctly
plugged in to the socket and
the jack is plugged in to the port
correctly
Display is not working No power Ensure the battery has been fully
charged
The motor does not
work when power is on
The eBike is at a standstill Ensure the pedals are moving for
the motor to power
Troubleshooting
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