Troubleshooting
No Signal Message
• Check that you are using the required cable and/or adapter.
• If you are using a digital AV adapter, check that the adapter is
an authentic Apple adapter and is compatible with your model
phone or tablet.
• If you are connecting via USB-C, check that you are using the
USB-C video cable that came with the projector – this cable is
labeled “USB-C Video Connector.” Some USB-C cables do not
support video.
• If you are connected to a laptop or computer, check your
computer display settings to ensure a multiple display option is
selected (such as “duplicate these displays”).
• Check that your source device supports HDMI video out or
USB-C video out.
Projector will not power on, or stay powered on
• Check the battery life of the projector by briefly pressing the
power button on the projector. If one or fewer lights illuminate,
charge the battery with the USB-C cable.
• Check that you are plugging the USB-C cable into the USB-C power
Input port and not the USB-C Video input port on the projector.
The image is blurry
• Press the mode control. The projector should automatically focus
and adjust the vertical keystone of the image to the best condition.
• Check that the surface you are projecting on is smooth and
non-reflective.
• Check that the auto focus sensor is clean and ensure that there is
no obstruction between the sensor and your projection surface.
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