Why is my Mitel SX-200 ICP Conference System phone service lost and showing a MOSS alarm?
This issue occurs when a database from another system with different MOSS options has been installed in the controller. To resolve this, enable the correct options to restore phone service and clear the MOSS alarm.
Why can't I make external calls on my Mitel SX-200 ICP?
There are several reasons why you might be unable to make external calls. First, the service provider may not have connected the line. To check this, unplug the cable connecting the trunk to the LS trunk port on the controller, then plug a standard analog phone directly into the service provider’s line jack and listen for a dial tone. If there's no dial tone, contact your service provider. Another reason could be faulty programming of the trunks, make sure the trunks are programmed correctly. Finally, there might be a faulty Analog Main Board or Analog Option Board; in this case, power down the controller and replace the suspect board.
What to do if my Mitel SX-200 ICP IP phone won’t boot?
If your Mitel Conference System IP phone won’t boot, and the display is stuck at DHCP Discovery or an IP address, it might be caused by a few things. First, the phone may not be connecting to the DHCP server. You can try to recycle the power to reboot the phone, verify that you're using a straight-through cable instead of a crossover cable to connect the IP Phone to the controller, or try another phone. Another cause may be that the IP Phone Licences have been exceeded, you should purchase more licences. Finally, it could be due to a failure to reset the controller following the installation of new system software; in this case, reset the controller.
Why can't I make external calls on my Mitel SX-200 ICP and the phone shows call barred?
If you can’t make external calls and your Mitel Conference System phone displays 'call barred', it's likely due to a restricted Class of Restriction (COR) or incorrectly programmed Automatic Route Selection (ARS). To fix this, identify the numbers dialed, then check the route used in ARS. Remove the COR number from the COR group table in COR assignment used in the route, or change the COR group number in the route assignment form, or modify ARS programming to allow the call.
What to do if I have no dial tone on my Mitel SX-200 ICP set?
If you have no dial tone on your Mitel Conference System set, there are several potential causes. The set may not be programmed; if so, program the extension in CDE. There could be wrong wiring; check the wiring between the phone jack and the Peripheral Cabinet, MDF, etc. The handset wire could be faulty; try replacing the handset cord, the handset, or the set itself. It is also possible that the circuit is manbusy, in which case you should use the Maintenance DIAGNOSTICS > RET-TO-SVC command. Finally, the circuit might be locked out; verify the wiring between the phone and the patch panel.
What to do if my Mitel SX-200 ICP Conference System sets cannot receive DID calls?
If your Mitel Conference System sets cannot receive DID calls, it may be because Non-DID is enabled in the Station Service Assignment form. To resolve this, disable non-DID in the set’s COS and check for NMX fields in Form 15 for valid entries.
Why do Mitel SX-200 ICP Conference System sets take 10-12 seconds to receive incoming calls?
If your Mitel Conference System sets are taking 10-12 seconds to receive incoming calls, the ANI/DNIS number delivery trunk option might be enabled in the T1 trunk’s COS. To solve this, disable the ANI/DNIS number delivery in the trunk’s COS. You can assign an unused COS to verify if this is the problem.
What to do if none of my Mitel SX-200 ICP Conference System sets are responding?
If none of the Mitel Conference System sets are responding, the problem might be with the controller. Check for the following: no alarms, the program reboot is scheduled, there are no error logs, and the database is backed up.
Why does the Mitel SX-200 ICP voice mail system resets itself?
The voice mail system has the ability to automatically reset itself in the event of a critical error. Also, the SX-200 ICP automatically resets daily at 3:00 AM.
General| Manufacturer | Mitel |
|---|---|
| Model | SX-200 ICP |
| Maximum Extensions | Up to 200 |
| VoIP Protocols | SIP |
| Humidity | 10% to 90% non-condensing |
| Trunk Modules | Analog, Digital |
| Protocols Supported | SIP |
| Features | Voice Mail, Automated Attendant |
| Network Interfaces | Ethernet |
| Power Supply | 100-240V AC |
| Operating Temperature | 0°C to 40°C |
| Storage Temperature | -20°C |
Provides an overview of the system capabilities, installation steps, programming, maintenance, and troubleshooting.
Outlines the handbook's purpose: overview of system capabilities, installation, programming, maintenance, and troubleshooting.
Identifies the intended audience as qualified technicians who have completed specific courses.
Lists resources like printed documents, CD-ROM documentation, and online resources for additional information.
Provides contact information for Mitel's Order Desk and Repair Department.
Explains the meaning of symbols used throughout the handbook to indicate hazards or important notes.
Highlights crucial safety instructions to prevent equipment damage and personal injury.
Provides a general description of the SX-200 ICP CX/CXi platform, its features, and capabilities.
Details the components included in the Basic System package for the SX-200 ICP.
Describes the controller's factory configuration and how it can be expanded and reconfigured.
Lists the Mitel IP phones and other peripherals supported by the SX-200 ICP.
Explains the factory-set default values in the CDE Forms for easier system programming.
Emphasizes careful planning and required certification for successful system installation.
Outlines a swift installation process for systems without purchasable MOSS Options or optional hardware.
Details the physical hardware components and ports of the SX-200 ICP CX/CXi controllers.
Illustrates and labels the internal components of the controller, including optional modules.
Lists system components and their capabilities, differentiating between basic and optional hardware.
Provides a checklist of necessary tools, system hardware, and software required for installation.
Lists the required cables and connectors for system installation and connectivity.
Specifies the minimum PC requirements for programming and managing the system.
Details the LAN requirements, including network information and optional server configurations.
Outlines the IP addressing requirements for the controller and connected IP phones.
Lists other optional items required for system setup and operation.
Provides a step-by-step overview of the basic system installation process.
Details the procedure for physically installing the SX-200 ICP CX/CXi controller unit.
Explains how to install various optional hardware components into the controller.
Lists essential precautions to follow when handling electronic components and working with the system's power supply.
Provides instructions on how to safely remove the controller's cover to access internal components.
Details the step-by-step process for installing the Analog Option Board (AOB).
Explains how to install optional Digital Signal Processor (DSP) modules into the controller.
Guides the user through the installation of an optional T1/E1 Combo module.
Details the process for installing optional Quad CIM modules for connecting ASUs.
Explains how to install an optional system hard drive to increase storage capacity.
Guides the user through the installation of an optional Application Processor Card (APC).
Details the procedure for installing an APC hard drive to support the Managed Application Server.
Explains how to install the Stratum clock module for digital trunks.
Provides instructions for installing controller software using an external CompactFlash card.
Guides on how to install the Managed Application Server (MAS) software on the APC.
Covers instructions for both wall mounting and rack mounting the controller.
Explains how to install an ASU II unit and connect it to the controller.
Details how to connect an external Layer 2 switch to increase IP connection capacity.
Explains the power requirements and methods for powering IP phones in an expanded system.
Covers the programming steps for Layer 2 switches, including VLAN tagging and priority settings.
Guides on connecting IP phones and other lines to the system.
Details how to connect ONS/CLASS and LS/CLASS trunks and phones to the controller.
Explains how to add a Programmable Key Module (PKM) to supported IP phones.
Details how to connect Music on Hold, Paging, and Door Phone/Opener devices.
Guides on connecting night bells and alarm devices to the system.
Outlines the steps for setting up an FTP server on a maintenance PC for backups and software updates.
Describes how to perform a system health check to verify proper operation after installation.
Provides an overview of the key procedures for system programming and lists optional programming tasks.
Details the PC requirements and connection methods for entering customer data into the system.
Explains how to establish a serial connection to the controller for programming.
Guides on establishing a secure Telnet connection for remote access and programming.
Describes how to connect to the controller using its embedded Web Interface.
Lists the ports that may need to be opened on a firewall for IP trunk functionality.
Details how to enable purchased MOSS options to add system functionality or capacity.
Lists specific system options in Form 04 that should not be changed from their default values.
Explains the role of CDE Forms and how their default values simplify system programming.
Guides on programming features for individual phones, either directly or via CDE.
Covers CDE programming for the embedded voice mail system and its default configurations.
Lists the CDE forms used for configuring voice mail system parameters and settings.
Details the steps for setting up Recorded Announcement Devices (RADs) for voice mail.
Explains how to configure the system to allow users to record calls.
Describes how to use the Administrator's Mailbox for voice mail programming and management via telephone.
Provides step-by-step instructions to log in to the administrator's mailbox for system management.
Guides on enabling and programming the phonebook feature for easy contact access.
Details how to configure a printer port for outputting system data.
Explains how to automatically program connected stations and sets using the AUTO PROGRAM function.
Covers the procedure for deleting a device and its associated resources from the system.
Provides instructions for programming a single-line voice station, including ONS/CLASS circuits.
Guides on programming multi-line sets, including IP phones.
Details the steps for programming T1/E1 trunks, including bay location, COS, and link assignments.
Explains how to program PRI trunks, including Class of Service options and circuit descriptors.
Covers the programming of analog trunks, including non-dial-in and dial-in configurations.
Details how to configure DISA trunks and recommended options for system security.
Explains how to configure T1 and PRI trunks for DISA functionality.
Guides on programming Automatic Number Identification (ANI) and Dialed Number Identification Service (DNIS) on incoming trunks.
Covers the configuration steps for CLASS trunks, including Calling Line ID and CLASS name display.
Details how to run the Line Quality Test for LS trunks to optimize audio configuration settings.
Guides on programming IP sockets for Hotel/Motel terminals and ACD Monitors.
Explains how to program the voice mail system for integration with Property Management Systems (PMS).
Covers specific SX-200 ICP programming steps related to voice networking and MOSS options.
Guides on setting up the Ether232 device for PMS integration and communication.
Outlines the requirements and steps for programming the PMS interface on the SX-200 ICP.
Provides programming instructions for SpectraLink Wireless Telephones.
Summarizes programming requirements for SpectraLink devices and associated network access points.
Details how to program external call forwarding features for extensions.
Lists the software-defined feature limitations for the system, such as call handling and device counts.
Provides a cross-reference of CDE forms for different devices and options.
Introduces the chapter, covering advanced procedures for installing the controller in existing or standalone IP networks.
Details the networking capabilities of the SX-200 ICP CX and CXi models, including LAN interfaces and switches.
Provides a pre-installation questionnaire to assist in planning network configurations for voice and data.
Covers IP networking requirements specifically for the SX-200 ICP CX model.
Outlines the necessary requirements for implementing IP networking with the SX-200 ICP CX.
Explains common VLAN configurations for converged voice and data networks with the SX-200 ICP.
Illustrates a VLAN configuration using a single DHCP server per VLAN.
Provides example DHCP server settings for Configuration 1, detailing options for VLANs and IP addressing.
Shows example Layer 2 switch settings for Cisco and HP switches used in Configuration 1.
Illustrates a VLAN configuration using one external DHCP server for two VLANs.
Depicts a "Router on a Stick" VLAN configuration where one router interfaces multiple VLANs.
Guides on changing the controller's IP address and DHCP settings.
Details the LAN and optional requirements for IP networking with the SX-200 ICP CXi.
Outlines the conditions that must be met for the CXi's Internet Gateway to connect to the Internet.
Provides default IP addressing information for the SX-200 ICP controller, including network diagrams.
Details how to implement a voice-only network where only IP telephony devices are connected.
Guides on implementing a network that supports both voice services and PC data connectivity.
Lists the configuration requirements for the controller, Layer 2 switch, DHCP server, and other network devices.
Provides instructions on updating the system's IP information, including network parameters.
Explains how to use the controller's internal DHCP server to assign IP addresses to network devices.
Details how to program common DHCP options that apply to all DHCP subnets.
Guides on programming the internal Layer 2 switch settings, including VLAN tagging and port configurations.
Covers programming router controls, including ICMP router discovery server and network lists.
Explains how to use an external DHCP server to manage IP address assignments.
Details the steps for programming the Internet Gateway (WAN interface) for connectivity.
Guides on configuring the firewall settings on the Internet Gateway for security.
Explains how to configure port forwarding rules on the Internet Gateway for external access.
Details how to program the Internet Gateway as a PPTP server for remote client access.
Guides on enabling the second port on dual-port IP phones for PC connectivity.
Explains how to interconnect multiple Mitel IP-PBX systems using IP trunks over a Wide Area Network (WAN).
Covers specific SX-200 ICP programming for voice networking and IP trunking.
Discusses configuring nodes in a network with a uniform numbering plan for extensions.
Provides a checklist for verifying the overall health and status of the system.
Lists key indicators to check for ensuring the system is healthy.
Details procedures for checking the controller, expansion units, call forwarding, and system access.
Outlines procedures for removing and replacing Field Replaceable Units (FRUs) by trained personnel.
Lists essential precautions for handling PCB cards and using test equipment.
Explains how to power the controller up or down by connecting or disconnecting the power cord.
Describes methods for resetting the controller, including softkeys and power cycling.
Details the procedure for safely shutting down the system before performing hardware maintenance.
Explains how to re-initialize the controller to recover from failed upgrades or unstable states.
Provides procedures for replacing faulty internal media like hard drives or CompactFlash cards.
Details the process for replacing the Analog Main Board (AMB) within the controller.
Refers to installation procedures for other Field Replaceable Units (FRUs) like DSP modules and T1/E1 cards.
Guides on how to back up system databases, including CDE data, voice mail, and IP networking settings.
Details the steps for backing up system databases using an FTP server.
Explains the procedure for restoring a system database from a backup.
Covers replacing the factory default database with an alternate one.
Details methods for upgrading system software, including from external media or via FTP.
Provides instructions for upgrading system software using an external CompactFlash card.
Explains how to upgrade system software using an FTP server connection.
Covers procedures for replacing registered IP phones while retaining or re-programming circuit settings.
Explains how to restart IP phones, often required after software upgrades or configuration changes.
Describes how to use the LS Measurement tool to test LS trunks and optimize audio settings.
Details how to run the Line Quality Test for LS trunks to determine optimal audio configuration settings.
Explains how to run the Distortion Test on trunks to measure line distortion.
Guides on how to run the Echo Test to assess echo characteristics of a line.
Covers characteristics of the maintenance port and Telnet requirements for accessing the system.
Explains how to enter command sequences for system maintenance operations.
Provides instructions for logging into the system via serial connection, Telnet, or Web Interface.
Details how to log out of system maintenance sessions.
Explains how to switch between Maintenance and CDE applications without re-logging.
Describes how to view the controller's card configuration from both CDE and Maintenance modes.
Explains how to display the system identity information from the Maintenance mode.
Lists system-level functions and commands for managing the controller.
Covers commands used to generate system reports.
Details commands for monitoring traffic and system performance.
Explains commands related to managing system logs.
Lists commands for running diagnostic functions on system components.
Guides on backing up log and trap files using the Kermit protocol.
Details how to send system logs and files via email or to an FTP server.
Explains how to retrieve logs and system files using Kermit.
Provides general tips for maintaining the system, including backups and recording important numbers.
Introduces the chapter, covering standard procedures for troubleshooting common voice-only SX-200 ICP problems.
Lists available tools and their locations for troubleshooting the SX-200 ICP system.
Lists essential information to gather before contacting Mitel Technical Support for assistance.
Provides general steps to follow when troubleshooting system issues, particularly for IP phones.
Explains how to use the debug function on IP phones with displays for detailed information.
Details how to interpret the status LEDs on the controller and other units to diagnose problems.
Provides a table of common phone symptoms, probable causes, and corrective actions.
Covers basic troubleshooting steps for analog trunks, including checking wiring and programming.
Explains common signaling and supervision concepts and problems related to trunk signaling.
Details troubleshooting procedures for T1 trunks, including synchronization and signaling types.
Explains Channel Associated Signaling (CAS) and Common Channel Signaling (CCS) used in T1 trunks.
Describes methods for testing and verifying T1 trunk connectivity and functionality.
Offers suggestions for corrective actions when voice mail is not functioning properly.
Covers troubleshooting issues related to the SX-200 ICP's Property Management System (PMS) interface.
Explains the format and purpose of PMS messages exchanged between the PBX and the PMS computer.
Addresses issues where the SX-200 ICP and the PMS computer cannot communicate.
Provides steps to test the PMS interface of the PBX to diagnose communication problems.
Introduces advanced procedures for identifying and troubleshooting network connectivity, IP phone registration, audio quality, and IP trunking issues.
Provides an overview of network troubleshooting techniques and a checklist for diagnosing network faults.
Offers a checklist to help identify potential network issues and gather necessary information.
Details steps for troubleshooting IP phone connectivity issues using network analyzers and ping tests.
Explains how to use a network analyzer to debug IP phone issues by examining port settings and packet data.
Outlines procedures for identifying connectivity problems between IP phones and the controller.
Covers common error messages and causes for IP phone registration failures and their solutions.
Guides on how to manually assign static IP addresses to IP phones.
Explains how to revert IP phone settings from static IP back to DHCP.
Introduces the IP Phone Analyzer software tool and its installation process.
Provides steps to launch the IP Phone Analyzer software from a PC.
Details how to enable tool analysis within the IP Phone Analyzer for specific phones.
Explains how to disable tool analysis and remove PC IP address from phones.
Offers guidance and tables for troubleshooting phone audio quality issues.
Covers troubleshooting for IP trunks, addressing connectivity, voice quality, and traffic congestion.
Provides a CDE checklist for IP trunk configuration and related hardware requirements.
Addresses procedures for troubleshooting system boot failures caused by incorrect IP addresses or system corruption.
Lists default values for CDE forms and system configurations.
Shows default values for System Configuration, including IP line cards and trunk cards.
Lists default feature access codes for various system functions.
Displays default Class of Service (COS) options for different device types.
Lists default system options and their status, including clock format and network settings.
Shows the default tenant interconnection table, indicating allowed connections between tenants.
Displays the default tenant night switching table.
Shows the default console assignments.
Lists default desktop device definitions, including phone types and extensions.
Displays default data circuit descriptor settings, including modem parameters.
Shows the default data assignment table for configuring data devices.
Lists default trunk circuit descriptor settings for AMB and T1/E1 trunks.
Displays default audio configuration table settings for trunks.
Reviews default trunk circuit descriptor settings for T1/E1 trunks.
Shows default configuration for non-dial-in trunks.
Displays default configuration for dial-in trunks.
Shows default trunk group configurations.
Displays default hunt group configurations.
Lists default hunt group options.
Shows default settings for miscellaneous system ports like Music on Hold and Pagers.
Displays the default call rerouting table settings for station dial routing.
Shows the default ARS COR group definition.
Displays the default ARS day zone definition.
Lists the default maximum number of dialed digits for ARS.
Shows default form access restriction settings for different user roles.
Displays default DTE profile table settings for data terminal equipment.
Shows the default device interconnection table.
Displays the default device interconnection translation table.
Shows default directed I/O table settings for printer ports.
Lists default global find access codes for system features.
Displays default modem assignment table settings.
Shows default T1 link descriptor settings for IN/OUT GOING parameters.
Displays default network synchronization settings.
Shows default key system toll control settings.
Lists default system IP addresses and network settings.
Displays default DHCP server settings and options.
Shows default DHCP IP address ranges.
Lists default L2 switch global configuration settings.
Displays default Ethernet port settings for the L2 switch.
Shows default routing configurations for the network.
Displays the default network list for routing.
Lists default Internet Gateway settings.
Shows default firewall configuration settings.
Displays default PPTP remote access settings.
Lists default voice mail options and parameters.
Shows default mailbox configurations, including type, operator, and max messages.
Displays default notification settings for voice mail.
Lists default email settings for voice mail forwarding.
Shows default email owner and server settings.
Displays default bay location assignments for controller modules.
Shows default calling party number settings for extensions.
Displays default incoming digit settings for DID.
Lists part numbers for various hardware components, options, spares, and FRUs.
Lists part numbers for APC solutions, DSP modules, power adapters, and memory cards.
Lists part numbers for software components, including the CD-ROM.
Lists part numbers for various software options, such as ACD agents and voicemail licenses.
Lists part numbers for additional software options, including Mitel applications and phone stands.
Lists part numbers for supported peripherals, including IP phones and PKMs.
Lists part numbers for conference units, phone stands, and headsets.
Lists part numbers for conference modules and notes on headset compatibility.
Provides pinout details for ASU II connectors, including 16 Port ONS and 4+12 Port Combo.
Shows the CIM port allocation and signal assignments.
Details the pinouts for the Analog Main Board, including Music on Hold and Pager Relay connections.
Continues the pinout details for the Analog Main Board, including ONS and LS ports.
Provides pinout details for the Analog Option Board, including Pager Relay and ONS/LS ports.
Continues the pinout details for the Analog Option Board, covering Generic Relays and ONS/LS ports.
Introduces Folio Views, the infobase viewer, and its search and reading capabilities.
Explains how to print specific sections or procedures from the infobase viewer.
Guides on exporting sections of the infobase to word processing files.
Details how to perform an advanced search within the entire infobase.
Explains how to search within specific sections of the infobase using advanced query features.
To Next Page