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Mitel MiVoice 5000 User Manual

Mitel MiVoice 5000
73 pages
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MiVoice 6940 IP phone with MiVoice 5000
08/2017
AMT/PUD/TR/0151/0/2/EN
User’s Guide
Poste A6863i
Systèmes de communications A5000

Table of Contents

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Mitel MiVoice 5000 Specifications

General IconGeneral
Supported CodecsG.711, G.729, G.722
TypeIP PBX
VoIP ProtocolsSIP, H.323
Network InterfacesGigabit Ethernet
Operating Temperature0°C to 40°C

Summary

Description of the terminal

The Menu/Ident key

Accesses functions based on terminal status, differing for idle or busy states.

Touchscreen

Screen content varies, guiding searches with context-sensitive keys.

Context-sensitive alphabetic and numeric keypad

Keypad appears for entering alphabetic/numeric values in fields.

Extension modules

Modules complement the terminal with programmable keys, varying by model.

Position of the stand

Adjusts the terminal's angle on a desk, offering two tilt options.

Standard codes

Contains standard access codes for functions, possibly personalized by the operator.

Call modes

Using the hands-free mode

Allows calls without lifting the handset, with switching capabilities during a call.

Adjusting the listening volume level

Volume is adjustable in handset, hands-free, or headset modes, with memorized settings.

Making a call

Dialling the number

Uses the numeric keypad to dial correspondent numbers for internal or external calls.

Using speed dial keys

Assigns nine keypad keys to frequently called numbers for quick dialing.

Calling from call logs

Enables calling correspondents whose details are stored in various call logs.

Calling an operator (switchboard)

Connects to the switchboard operator by dialing a specific number.

Calling an internal party by name

Searches the system directory by name to find and call internal contacts.

Using the automatic callback function

Automatically calls back an internal correspondent when they become available.

Receiving a call

Adjusting the ringer volume

Ringer volume can be adjusted during the incoming call phase.

Answering a call

Provides options to answer calls using the handset, line key, or the Answer softkey.

During a call

Using the mute function

Deactivates the microphone for confidential conversation, indicated by a key light.

Putting a correspondent on hold

Places an active call on hold, allowing retrieval later on the same terminal.

Putting a party on hold and resuming the call on another terminal

Parks a call on the current terminal to continue the conversation on a different terminal.

Switching a call between two terminals of the same association

Resumes a call on one terminal that was set up on another associated terminal.

Transferring a call

Moves an ongoing call to another terminal by dialing the extension number.

Transferring a call and searching for a correspondent

Transfers a call after searching for a correspondent by name or in call logs.

Calling a second correspondent

Adds a second party to an ongoing call, placing the first on hold.

Switching between two parties

Alternates conversation between two active correspondents.

Releasing one of the correspondents

Ends the connection with one of the parties in a multi-party call.

Making a transfer during an enquiry call

Links two correspondents (one on line, one on hold) and hangs up.

Answering a second call

Takes a new incoming call, automatically placing the first correspondent on hold.

Setting up a conference call

Establishes a three-way conference call by adding another correspondent.

Setting up a conference during an enquiry call

Creates a three-way conference from an enquiry call.

Using the trace function

Records called/calling party details in a logbook to identify malicious calls.

Call logs

Viewing a call log

Accesses and displays lists of missed, incoming, or outgoing calls with details.

The missed calls log

Lists unanswered calls, providing access to missed call information.

Calling a party from the logs

Initiates a call directly from a selected record within a call log.

Deleting a record from a log

Allows deletion of a single selected record from a call log.

Deleting all the records in a log

Removes all entries from a selected call log.

Speed dial

Saving a number on a keypad key

Stores frequently used numbers on programmable keypad keys for quick access.

Calling through speed dial

Dials a saved number by pressing and holding the corresponding keypad key.

Changing or deleting the programming on a key

Modifies or removes saved numbers from programmable speed dial keys.

Call forwarding

Forwarding a call

Redirects calls to another terminal, external number, or voicemail based on status or predefined rules.

Cancelling all forwarding operations

Reverses all previously programmed call forwarding settings.

Cancel a forward

Deletes a specific, previously set call forwarding rule.

Forwarding your calls through feature codes

Utilizes specific codes to activate or deactivate call forwarding features directly.

Directory

General directory functions

Accesses and searches the personal directory for contacts and their numbers.

Copying a contact from an external directory to the internal directory

Copies contact information from external sources into the terminal's internal directory.

Modifying directory sorting

Sets preferences for how contacts are displayed and sorted within directories.

Identification for access to Microsoft Exchange contacts

Configures access to Microsoft Exchange contacts by providing user name and password.

Internal directory management

Creates, adds to, modifies, and deletes records within the terminal's internal directory.

Creating a record in the internal directory

Adds new contact entries with name, number, and line information to the internal directory.

Adding a call number to an internal directory record

Appends a new phone number to an existing contact entry in the internal directory.

Modifying a record in the internal directory

Edits existing contact details within the terminal's internal directory.

Deleting one record or all records from the internal directory

Removes selected contact entries or clears the entire internal directory.

Voicemail

Configuring and personalising your voice mailbox

Accesses voicemail menus to set up passwords, record name, and greeting messages.

Consulting new messages

Accesses voicemail to listen to new messages, often indicated by a message indicator light.

Activating call forwarding to your voicemail

Sets up call forwarding rules to ensure calls reach the voicemail box when unavailable.

Multi-key function

Communicating with the multi-key function

Manages multiple simultaneous calls by answering, switching, and releasing correspondents using programmed keys.

The multi-line function

Communicating with the multi-line function

Manages multiple directory numbers/lines on programmable keys, enabling distinct call handling.

The supervision function

Communicating with the supervision function

Monitors the status of other terminals and picks up calls on them.

Picking up a call when your terminal is idle

Allows picking up calls from supervised terminals when the user's terminal is not in use.

Intercepting an ongoing call

Allows picking up or putting on hold calls currently active on a supervised terminal.

Transferring an incoming call to the supervised terminal

Moves an incoming call to a supervised terminal.

Calling the supervised terminal

Directly calls the owner of a supervised terminal.

The filter function

Communicating with the filter function

Enables call forwarding to a "filtering" terminal while monitoring forwarded calls.

Activating the filter function

Enables or disables the call filtering feature on terminals.

Transfer the inbound call to the filtered set

Moves an intercepted call to the designated filtered terminal.

Mobile Intégration

Pairing a mobile phone using Bluetooth

Connects a mobile phone to the SIP phone via Bluetooth for enhanced features.

Syncing mobile contacts

Automatically updates the phone's contact list with the mobile phone's contacts.

Answering an incoming mobile call using your Mitel 6940 SIP Phone

Allows answering mobile phone calls directly on the SIP phone.

Login / Logout function

Restoring your subscriber rights on a general-purpose terminal

Associates subscriber rights and configuration with a general-purpose terminal.

Releasing a terminal

Disassociates subscriber rights from a temporary terminal upon leaving the office.

Configuration options

Call settings

Manages call-related settings like alarms and phone locking.

Setting an alarm

Configures timed alarms to ring the terminal at specific times.

Lock the phone

Prohibits access to phone functions, requiring a password for unlocking.

Unlocking the terminal

Re-enables full phone functionality by entering the correct subscription password.

The Do Not Disturb function

Silences incoming calls, preventing the terminal from receiving any calls when active.

Standby mode

Temporarily forwards calls to others while receiving only personal calls.

Deactivating a hunt group

Temporarily removes the terminal from a call group.

Remote forwarding

Forwards calls from another terminal to the user's current terminal.

General settings

Accesses general terminal configurations like terminal ID and password changes.

Changing the subscription password

Modifies the password used for system access and voicemail.

Changing the language

Language Selection

Allows users to select their preferred language for the terminal interface.

Terminal settings

Accessing settings options

Navigates to terminal settings menus using the Options key and touchscreen.

Setting the audio

Configures audio modes (loudspeaker, headset) and volume levels for calls.

Tones

Defines the type of audible tones used by the terminal, specific to country settings.

Setting the display

Adjusts display parameters like welcome screen modes and brightness levels.

Setting the keypad

Configures keypad behavior, including activation/deactivation for number correction.

Other options

Telephone status

Displays information about the terminal's computer configuration and status.

Choosing a language

Selects the user interface language for the terminal.

Date and time

Sets and updates terminal time, date, and related format parameters.

User password (terminal password)

Manages the terminal's local password for security and settings access.

Lock phone

Locks the terminal to prevent unauthorized use, requiring a password to unlock.

Restart phone

Reboots the terminal to resolve minor issues or apply settings.

Appendices

Menu options

Provides a table outlining the menu tree structure and function descriptions.

Glossary (terms you need to know)

Defines key terms and concepts used throughout the manual for user clarity.

Troubleshooting Check...

Lists common faults, their possible causes, and troubleshooting steps for diagnosis.

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