Mitel MiVOICE BUSINESS User Manual

Mitel MiVoice Business
RELEASE 7.2
ENGINEERING GUIDELINES

Mitel MiVOICE BUSINESS Specifications

General

Networking	IP
Redundancy	High availability options
Virtualization	Supported
Integration	CRM, ERP, and other business applications
Security	Encryption, authentication, and secure communications
Type	Unified Communications
Voicemail capacity	Scalable based on configuration
Mobility	Mobile clients for iOS and Android
Conferencing	Audio, video, and web conferencing
Maximum Locations	Multiple sites supported
VoIP Protocols	SIP, H.323

Summary

Mitel MiVoice Business Engineering Guidelines

System Overview

System Architecture

Describes the 3300 ICP's architecture, IP network integration, and TDM subsystem.

MiVoice Business Controller

Details the MiVoice Business controller configurations and optional modules.

Typical Configurations

System Configurations

Describes the flexibility and various configurations of MiVoice Business platforms, IP phones, and applications.

Typical Installation Configurations

Explains different network configurations for MiVoice Business, including Multiple Units, Distributed, and Hybrid systems.

Sample 3300 ICP Configurations

Describes sample configurations like Trunk Gateway, ACD, and Voice Mail Server.

Configuration Tables

Provides tables detailing maximum capacities for various features and resources across controllers.

AX Controller

Details maximum configuration specifications for the AX controller.

CX/CXi Controller

Details maximum configuration specifications for CX/CXi controllers.

CX II/CXI II Controller

Details maximum configuration specifications for CX II/CXi II controllers.

MXe Controller

Details maximum configuration specifications for MXe controllers, including base and expanded models.

MXe Controller 192 Gateway Limitations

Discusses limitations of MXe and MXe II controllers configured as 192 channel TDM gateways.

LX Controller

Details maximum configuration specifications for the LX controller.

Other Maximum Limits

Lists various maximum limits for IP phones, applications, and system resources.

Summary of Device and User Limits

Provides a summary of device and user limits across various system types.

Upgrading the System

Explains reasons for system upgrades and provides upgrade rules for controllers.

Provisioning System Resources

Shows the capacity of systems in factory default configuration and notes on resources.

CX Hardware Configurations

Details DSP resource options for CX systems and types of DSP loads.

CX/CXI II Hardware Configurations

Explains DSP resources for CX-II/CXi-II, echo cancellers, and compression channel capabilities.

Programmable Keys

Details programmable key capacity by device type and considerations for resilient devices.

Provisioning for Traffic

Provides guidelines for traffic analysis and resource estimation for system provisioning.

Phones and Voice Applications

MiVoice IP Phones

Lists MiVoice IP Phones supported by the 3300 ICP and discusses set connection limits.

5560 IPT Limits

Details impact of shared line appearances and traffic rates on 5560 IPT supported numbers.

Cordless (DECT) Handset and Headset

Covers DECT handset/headset support, system requirements, installation, and coverage.

MiCollab Client and MiCollab Client Softphone

Details access connections for MiCollab Client and Softphone to the MiVoice Business controller and server.

MiVoice Business Console

Details access connections for MiVoice Business Console to the MiVoice Business controller.

Access Connections

Details access connections for MiVoice Business Console to the MiVoice Business controller.

IP Sockets and Monitors

Explains IP sockets, monitors, and their limits for MiVoice Business and ICP controllers.

Power

Installation Practices

Provides guidelines on installing data equipment to minimize EMI and recommends UPS for power backup.

Installation Power

Discusses considering the entire voice path for power distribution and the use of UPS or backup schemes.

Controller Power Input

Details controller power input flexibility, auto-sensing capabilities, and data protection during power failures.

MiVoice IP Phone Power

Explains PoE as a method for powering phones over Ethernet wiring.

Local Phone Powering

Remote Phone Powering

Recommended Phone Powering

Options for IP Phone Powering

802.3AF Powering

Explains Power over Ethernet technology and its two methods: Phantom power and Spare pair power.

3300 CXI/CXI II ICP 802.3AF Power Over Ethernet Capabilities

Details CXi/CXi II PoE capabilities, including its 16-port managed switch and power budget.

Powering the 5560 IPT

Planning a Power Over Ethernet Installation

Power Management Features in IEEE 802.3af Compliant Switches

Phone Power Consumption

Local Power

Uninterruptible Power Supply (UPS)

Explains UPS usage for phones and controllers during power failures and includes a worked example.

Performance

System Performance Index

Explains system performance index calculation and factors affecting it.

Performance Limitations

Discusses performance limitations for LX/MXe controllers and MXe Servers with graphs.

Performance in an ACD Environment

Details how ACD features impact CPU performance and call handling in high traffic environments.

Performance with Ring Groups

Performance with Hunt Groups

Emergency Services

Emergency Services

Explains emergency services like 911 and E911 operation support for devices.

Location Information

Network Configuration

Teleworker Devices

IP Networking

IP Networking Considerations

Discusses how IP networking and IP trunks affect the 3300 ICP, covering various topics.

IP Networking Node Restrictions

Multi-Node Management Restrictions

Clustering

Explains clustering and networking overheads, limitations, and system configurations.

IP-Trunk Connection Limitations

Call Handling, Routing, and Bandwidth

Explains call handling, routing, and bandwidth considerations for TDM and IP calls.

Variable RTP Packet Rates

Route Optimization

Automatic Route Selection

Number Planning and Restrictions

SIP Trunking

Explains SIP trunking for connecting to service providers and its basic functionality.

SIP Trunking Basics

Networking ICPs with IP Trunks

Support for Fax Over IP

Details G.711 FAX pass through and T.38 Fax over IP support for fax transmission.

SIP Aware Firewall

Explains the importance and configuration of SIP Aware Firewalls for securing voice communications.

TCP/IP Port Usage

Resiliency

Discusses service resiliency options using IP addressing or FQDNs and Mitel's resilient call state support.

911 Emergency Services

Explains SIP trunking support for 911 emergency services and requirements for proper function.

Licensing

System Licenses

Details system license packaging options (Standalone, Enterprise) and IP user license requirements.

Device Licensing

Licensing Limits

Licensing Example

Bandwidth, Codecs and Compression

Bandwidth, Bandwidth Management, Codecs and Compression

Explains IP packet structure, wrappers, codecs, and compression for voice transport.

Calculating and Measuring Bandwidth

Details methods for describing and measuring bandwidth, including payload, IP, and wire bandwidth.

Compression – Introduction

3300 ICP Compression Guidelines

Bandwidth Management

Details the bandwidth management solution and Call Admission Control.

Bandwidth Management and Call Admission Control

Defines Bandwidth Management and Call Admission Control concepts and their application.

Codec – Introduction

Voice Quality and Codec Selection

Codec Selection

Transcoding and Compression

Network Configuration Concepts

General Guidelines for Quality of Service

Provides general guidelines for ensuring voice quality over IP connections.

Packet Priority Mechanisms

Hub Network Versus Switched Network

LAN Architecture

Full Duplex and Half Duplex Settings

Maintaining Availability of Connections

Traffic and Bandwidth Calculations

Explains how traffic affects performance and availability, listing key areas affected.

WAN Traffic Working Example

Network Configuration Specifics

Network Configuration Specifics

Start-Up Sequence and DHCP

Explains phone startup sequence, DHCP, and LAN Policy parameters.

Startup Sequence for Phones

Sources That Can Be Used to Obtain Network Policy Information

Network Configuration Information and Priorities

VLAN Setting Information Sources and Priorities

L2 and L3 QoS Information Sources and Priorities

Potential Issues with Using LLDP-MED in Cisco Environments

Network QoS Settings in a Cisco Environment

Provides recommended QoS settings for voice traffic in Cisco environments.

Port Settings

3300 ICP Multiple Network Connections

VLAN Membership Policy Server (VMPS)

Explains VMPS features: Security Checking and Automatic assignment of VLAN for untagged traffic.

Use of VMPS with 3300 ICP

DHCP Option Reclassification

DHCP and IP Phone Network Policy

Explains how IP phones obtain VLAN and priority information via DHCP and the importance of consistent DHCP server configuration.

Appendix B: Installation Examples

Using Cisco Routers and Catalyst Switches

Basic Rules

Basic Quality of Service (QoS)

Details Layer 2 (802.1p) and Layer 3 (DSCP) priority settings for VoIP traffic.

Ethernet Switch 1 Configuration

Ethernet Switch 2 Configuration

Ethernet Switch 3 Configuration

Router 1 Configuration

Details configuration steps for Router 1, including IP addresses, static routes, and QoS.

Router 2 Configuration

Details configuration steps for Router 2, including IP addresses, static routes, and QoS.

VoIP and VLANs

VoIP Installation and VLAN Configurations

Covers VLAN configurations and considerations for VoIP installations.

When to Use VLANs?

Standalone CXi, Voice Only

Physical Segregation of Voice and Data Networks

Standalone CXi Without Expansion Switch, Dedicated Voice and Data Ports

Expanded CXi, Dedicated Voice and Data Ports

Connection to Corporate Network

VoIP Security

Security Support with Mitel VoIP

Details security measures for Mitel IP products, including encryption and network access authentication.

Data Encryption

Signalling and Media Paths

Voice Streaming Security (SRTP)

Details SRTP support for voice streaming security, including encryption and compatibility.

Signalling Security

Data Encryption Support

Authentication Protocol Support

Details authentication protocols like Cisco VMPS and 802.1X for network port access.

IEEE 802.1X

Details IEEE 802.1X standard for authentication, including protocols and port access control.

Secure Management Interfaces

SIP Security