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Mitel MiVoice Business SMB Controller User Manual

Mitel MiVoice Business SMB Controller
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MiVoice Business
System Manual for Mitel SMB Controller
Release 10.0 SP1
Document Version 1.0
May 2023

Table of Contents

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Mitel MiVoice Business SMB Controller Specifications

General IconGeneral
ModelMitel MiVoice Business SMB Controller
VoIP SupportYes
DeploymentOn-premises
Network InterfacesGigabit Ethernet
Humidity10% to 90% non-condensing
IntegrationMitel applications and third-party applications
VoIP ProtocolsSIP, H.323
Power Supply100-240V AC, 50/60Hz
Operating Temperature0°C to 40°C
Supported UsersUp to 250 users
Storage Temperature-20°C to 70°C (-4°F to 158°F)

Summary

About this Document

What's New in This Document

Describes changes due to new and changed functionality in MiVoice Business release 10.0 SP1.

Download documents, system software and tools

Instructions for downloading necessary documents and applications from Mitel sites.

About SMB Controller

Introduction to SMB Controller

Overview of the SMB Controller as a multi-service business controller for MiVoice Business.

SMB Controller Overview

Details the base operating system and embedded blades within the SMB Controller.

SMB Controller Operating Modes

Explains the four distinct operating modes of the SMB Controller: Start-up, Normal, Emergency, and Shut-down.

About Mitel Standard Linux

Server Manager Overview

Describes Server Manager as a web-based application for managing MSL and MiVoice Business system.

About MiVoice Business

MiVoice Business Purpose and Function

Details the MiVoice Business solution as an open, modular, and comprehensive communication system.

MiVoice Business Data Protection

Provides guidance on protecting user data and ensuring secure communication.

About MiVoice Border Gateway

About CloudLink Gateway

About Mitel Performance Analytics Probe

About Initial Configuration Wizard (ICW)

ICW Backup and Restore

Explains how the Initial Configuration Wizard triggers MSL scripts for data backup before system configuration.

Deployment Steps for MiVoice Business Solution on SMB Controller

Initial Setup of SMB Controller

Covers initial setup, IP configuration, credentials, and software upgrades for the SMB Controller.

Configure the Applications

Details the process of configuring applications like MiVoice Business using Server Manager and ICW.

Migration

Platform Migration Overview

Discusses platform migration, unsupported hardware, and data conversion processes.

Migration from Pre-9.0 MiVoice Business Platform

Outlines the procedure to migrate older MiVoice Business platforms to the SMB Controller.

Maintenance Procedures

Shutdown and Reboot Procedures

Details how to shut down, reboot, or factory reset the SMB Controller and MSL Container.

Backup and Restore Operations

Explains how to perform solution backups and restores using Server Manager and System Administration Tool.

Troubleshooting Common Issues

Factory Default Static IP Address

Guides on how to temporarily set the IP address to its default value for SMB Controller access.

Factory Reset the SMB Controller

Provides steps to perform a factory reset of the SMB Controller software and its components.

Unable to Log into SMB Controller Manager

Troubleshooting steps for users unable to log in due to forgotten credentials.

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