Mitel MiVoice Business SMB Controller User Manual

Troubleshooting
12
• Factory Default Static IP Address
• Factory Reset the SMB Controller
• Server Manager LAN IP is locked up from the Management PC
• SMB Controller Starts up Automatically
• Unable to Access the Server Manager/ESM
• Unable to Access the SMB Controller Manager Using the Default IP Address
• Unable to log into the SMB Controller Manager
• Web Proxy to MiVB Intermittently Fails with a 503 Error
• Media Gateway Communications Error
This chapter provides troubleshooting information for the SMB Controller, intended for use by Mitel
certified technicians. For troubleshooting other general issues, see MiVoice Business Troubleshooting
Guide.
12.1 Factory Default Static IP Address
To temporarily set the IP address to its default value, so you can access the SMB controller using
the default IP address. The IP configuration of the other IP interfaces (eth1, eth2,...) and all other
data are preserved, only eth0 is impacted by the process.
If the IP address has not been changed in the interim, the SMB Controller will use the previous IP
address from the database after a restart.
To temporarily set the IP address to its default value, follow the procedure:
1.
Power up the SMB Controller.
2.
There are two options:
•
A brand new or a factory reset SMB Controller starts with DHCP client enabled. If the
communication server cannot find a DHCP server within 90 seconds, it deactivates the
DHCP mode, and the system is then accessible via its default IP address. You can wait for
Document Version 1.0
System Manual for Mitel SMB Controller 183

Mitel MiVoice Business SMB Controller Specifications

General

Brand	Mitel
Model	MiVoice Business SMB Controller
Category	Controller
Language	English