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General| Model | 5020 |
|---|---|
| Category | IP Phone |
| Lines | 2 |
| Speakerphone | Yes |
| Headset Port | Yes |
| Protocols | SIP, MiNet |
| Supported Codecs | G.711, G.729 |
| Ethernet Ports | 2 (10/100 Mbps) |
| Power Source | Power over Ethernet (PoE) or AC adapter |
| Display | 2-line LCD display |
Explains the meaning of different indicator light states for phone lines.
Advises against holding the handset between the shoulder and ear to prevent neck and back strain.
Recommends moderate volume levels to prevent hearing damage from loud noises.
Describes how to tilt the phone for better visibility of keys and display.
Instructions on how to disconnect and replace the telephone handset.
How to adjust the ringer volume when the phone is ringing or when it is idle.
How to adjust the volume of the handset receiver during a call.
How to adjust speakerphone volume during a hands-free call.
How to adjust the display contrast when the phone is idle.
How to view and reprogram personal function keys on the phone.
Steps to change the display language of the phone.
Instructions on how to initiate a telephone call using the handset or speed dial.
How to answer an incoming call using the handset or line key.
How to redial the last manually dialed number.
Using speed dial keys to make calls or transmit digit sequences.
How to compose and memorize personal speed dial numbers.
How to make and receive calls using the speakerphone.
Allows others to hear the conversation, or join it via speakerphone.
How to activate or deactivate automatic answering when using a headset.
How to place a call on hold and how to retrieve a held call.
Steps to transfer an active call to another extension or person.
How to establish a three-way conference call or add a participant to an ongoing conference.
How to split a conference call to speak privately with the first party.
How to transfer a held call to another line or add it to an ongoing call.
How to call a second person while already on a call and alternate between them.
How to program automatic call forwarding to another number based on conditions.
Programming more advanced call forwarding options for external and internal calls.
Programming call forwarding without differentiating between internal and external calls.
Advanced call forwarding without internal/external distinction.
How to forward calls from a remote location and how to cancel it.
Forcing an incoming call to be forwarded.
Programming keys to activate/deactivate specific call forwarding types.
Activating or deactivating the informative messaging function.
Leaving a callback message when a line is busy or unanswered.
Entering an accounting code during a call for billing or tracking purposes.
Requesting a callback when a line is busy or unanswered, and how to respond to a recall.
How to place a call on variable hold using a specific line or code.
Placing calls on hold using system orbits and how to retrieve them.
Answering calls ringing at another extension within or outside your pickup group.
Transferring an answered call to another phone using variable hold.
Placing a call on hold on a specific system orbit by dialing a two-digit number.
Placing a call on hold when the destination is busy, and how to retrieve it.
Activating or deactivating the Do Not Disturb mode.
Using priority mode to bypass busy signals or Do Not Disturb.
Performing a general or zone-specific person search using the loudspeaker.
Performing a discreet or direct announcement search for a person.
Performing a simultaneous search across all station loudspeakers.
Performing a search within a specific person search group.
Programming keys to call other stations and display their busy status.
Using keys to display status and pick up calls from other stations.
Displaying station status and performing person searches.
Using keys to indicate status and perform searches or pickups.
Configuring automatic activation/deactivation of the hands-free microphone for person search calls.
Making intercom calls between two stations, either by ringing or person search.
Programming, viewing, modifying, or cancelling a timed recall note.
Programming multiple timed recall notes (up to three).
How to mute and unmute the handset microphone during a call.
Connecting and using a headset with the phone.
Using a headset with a function selector, including answering calls and muting the microphone.
Activating or deactivating music on hold when the phone is idle.
Combining variable hold with person search in a single operation.
Using the voicemail system to record telephone conversations.
Activating, deactivating, and displaying the call log for incoming and missed calls.
Accessing and using the phone's directory to call people.
Using a function to operate a third-party door opening mechanism.
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